Course Information:
The ISO/IEC 20000 Foundation course provides a clear introduction to the international standard for IT Service Management (ITSM). This course helps learners understand how organizations plan, deliver, monitor, and improve IT services using a structured Service Management System (SMS).
Designed at a foundation level, the course explains the purpose, scope, key terminology, and high-level requirements of ISO/IEC 20000 and how the standard operates in a typical service provider organization. It also highlights the benefits of ISO/IEC 20000 certification and the role of continual service improvement.
This course prepares learners to successfully attempt the ISO/IEC 20000 Foundation certification exam and is suitable for beginners as well as professionals working in IT service environments.
What You Will Learn:
- Purpose and scope of ISO/IEC 20000
- Key concepts and terminology of IT Service Management
- Structure and components of a Service Management System (SMS)
- High-level requirements of ISO/IEC 20000-1
- Benefits of ISO/IEC 20000 certification
- Role of continual improvement in service management
Who Should Attend:
- IT service management professionals
- Employees working within service provider organizations
- Individuals new to ISO/IEC 20000
- Professionals supporting or planning ISO/IEC 20000 implementation
- Anyone preparing for the ISO/IEC 20000 Foundation exam
APMG exam vouchers for any APMG accredited course can be requested at any time after you have started your course.
When you’re ready to receive your exam voucher, simply contact info@1worldtraining.com
Exam voucher requests are typically processed within 1-2 business days. Students must request their exam voucher within the course access period which starts from the date of purchase.
Exams for APMG courses can only be taken online. APMG’s exams are managed through the ProctorU service. To take an exam via ProctorU, candidates will need to download the Guardian Browser. Installing this browser may require local administrator permission.
Exam Terms and Conditions
- Exam vouchers are non-transferable and must be used for the certification requested at time of purchase.
- Exam vouchers are only valid for the person purchasing the course and cannot be transferred.
- All Accrediting Bodies will ask to see proof of identity, such as a passport or driving licence, before candidates are able to sit their exam.
Receiving your voucher: Exam vouchers for APMG accredited course can be requested at any time after you have started your course.
Voucher validity: APMG exam vouchers are valid for one year from the date of purchase. The exam must be booked within this period.
Extending exam voucher validity: APMG exam vouchers cannot be extended beyond the validity period shown on the voucher.
Rescheduling your exam: APMG allows candidates to reschedule their exam once with no additional cost. You must reschedule the exam at least 10 days before the original exam date. APMG charge an administration fee to reschedule an exam a second time.
Taking your exam: Exams for APMG courses can only be taken online. APMG’s exams are managed through the ProctorU service. To take an exam via ProctorU, candidates will need to download the Guardian Browser. Installing this browser may require local administrator permission.
Upon completion, learners will be prepared to take the APMG International ISO/IEC 20000 Foundation certification exam, demonstrating a foundational understanding of IT Service Management best practices.
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