Course Overview
In today’s rapidly evolving technology landscape, artificial intelligence is reshaping every role, every function, and every organization. However, adoption without governance creates risk. ITIL AI Governance (Version 5) equips professionals with the practical skills to govern AI responsibly, balance innovation with trust, and create measurable value in an AI-driven world.
This globally recognized certification provides a proven framework for embedding oversight, accountability, transparency, and ethical safeguards across AI initiatives—helping you stand out, stay relevant, and drive confident AI adoption in your organization.
Why This Course Matters Now
The gap between AI investment and results is widening. Research shows that 95% of organizations report no return from their GenAI investments, while 46% of professionals admit uploading sensitive company information to public AI platforms. At the same time, 50% of jobs are expected to be reshaped by AI, creating urgent demand for professionals who can govern it responsibly commanding a 56% salary premium over those without AI skills.
ITIL AI Governance bridges this gap, giving you and your organization the confidence to adopt AI at scale without sacrificing security, compliance, or ethical standards.
What You’ll Learn Foundation & Context
- ITIL principles applied to AI governance and AI fundamentals
- How AI impacts products, services, operations, decision-making, and organizational workflows
- The intersection of AI benefits, risks, innovation, and responsible adoption
Governance Models & Frameworks
- The ITIL AI Capability Model: Assess AI capabilities and tailor governance requirements to your risk profile
- The ITIL AI Governance Improvement Model: Move from principles to action, design effective controls, and maintain governance effectiveness
- How global and national regulations shape AI governance and organizational policy
Practical Application
- Responsible AI governance principles: oversight, accountability, transparency, and ethical safeguards
- Real-world scenarios across the full AI governance lifecycle
- Integration with existing frameworks and methodologies for consistent, practical implementation
Key Skills You’ll Develop
✓ Build practical capability to embed responsibility and ethics into AI use
✓ Apply AI governance through real-world workplace scenarios
✓ Determine governance requirements using the ITIL AI Capability Model
✓ Design and implement AI governance improvements that scale
✓ Balance innovation with trust, accountability, and risk management
Who This Is For
Whether you’re leading AI initiatives, contributing to AI-enabled decision-making, managing infrastructure, or working in any role impacted by AI, this certification gives you a common language and practical approach for responsible AI adoption across your entire organization.
Exam Details
- Duration: 90 minutes
- Format: 40 multiple-choice questions | Open book
- Passing Score: 70%
- Certification Renewal: Every 3 years | 60 CPD points required
What’s Included
- Official eBook: Your definitive exam prep guide and workplace reference
- Learning Resource Kit: Detailed workbook and quick reference guide
- Exam voucher
