In modern digital organizations, value is realized through services. ITIL Service (Version 5) places value co-creation and service performance at the center of delivery by focusing on:
Value co-creation across customers, partners and stakeholders
Seamless flow across the service lifecycle
Integration between product, service and operational communities
Resilience, sustainability and adaptability in changing environments
Core Focus
ITIL Service (Version 5) addresses the service perspective of digital product and service management. It focuses on:
Service value co-creation and stakeholder alignment
Experience-led service design and quality
Governance, risk and responsible innovation
Continual improvement using evidence-based decision-making
AI-enabled service activities across design, validation and operations
How It Fits Within the ΙTIL Qualification Scheme
ITIL Service (Version 5) is one of the modules within the ITIL Managing Professional stream of the ITIL Qualification Scheme.
Completion of ITIL Service, together with ITIL Product, ITIL Experience and ITIL Transformation, leads to the ITIL Managing Professional designation.
Where This Capability Adds Value
ITIL Service (Version 5) applies across organizations where dependable performance, stakeholder trust, and measurable outcomes are critical. Its application spans:
Service design and delivery leadership
Cross-functional collaboration across product and operations
AI-enabled and data-informed service optimization
Governance and risk-aware innovation
