ITIL Maturity Model, released by Axelos in September 2021, is an IT service management (ITSM) assessment instrument that can be used by teams at any point in their ITSM or general business service management improvement journey.
Why is it important to know what your organization’s IT & Business service management, governance and management system maturity level is?
Research has shown that mature organizations tend to do a better job in practice of making continual improvements. Equally, this means that improvement efforts are baked into the culture and shared by a wider group of people that look across the enterprise to broker cross-functional and inter departmental continual improvement opportunities. For example mature organizations, are not just monitoring and managing incidents, service requests and changes but also automating the resolution of incidents through predictive technology and provision of service requests and changes using IT and Artificial Intelligence Automation.
We at 1 World IT Solutions t/a 1 World Training, not only provide ITIL 4 Training but also provide assessment of organizations service management maturity based on ITIL 4. We are Elite Axelos Consulting Partner (ACP) Authorized to do ITIL 4 Assessments worldwide remotely or onsite. ITIL maturity model assessments are available only through ACPs (you can no longer assess yourself).
Assessment is a form of continual improvement for an organization.
Often, organizations find it difficult to set aside the time and resources to do self-assessment properly (if at all) and an internal self-assessment is not nearly as good as having it done independently – such as through 1 World Training, an Elite Axelos Consulting Partner, performing official assessments, using the ITIL Maturity Model.
What does the ITIL Maturity Model bring to the table? The ITIL Axelos maturity model and its official assessments are designed to provide an objective and comprehensive state-of-the-union with respect to your organization’s service management capabilities and maturity.
Part of the ITIL Maturity Model’s approach focuses on the ITIL 4 guiding principles which, when put into practice, can be very useful.
In assessment terms, the ITIL Maturity Model can provide either a comprehensive, deep dive to help leadership to see areas of weakness in the organization or focus on selected practices that need improving.
1 World’s Axelos Consulting Assessors Team will use the maturity model to assess your Service Value System (even if that’s not what you call it), which is comprised of the ITIL guiding principles, governance, Service Value Chain, practices, and continual improvement. Depending on which assessment is the best fit for your organization, you can choose to have as many or as few of ITIL 4’s 34 practices included, as well. Key deliverable of assessment will be an objective evaluation of your current state, a certification confirming your maturity level, and a clear picture of how your organization can evolve.
Contact us Today to submit your interest for ITIL 4 Maturity Assessment: