ITIL® FAQs

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ITIL® 4 is the latest version of ITIL and provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services.
ITIL 4 builds on ITIL’s decades of progress, evolving established ITSM practices for the wider context of customer experience, value streams, and digital transformation. ITIL 4 also promotes greater alignment with new ways of working, such as Lean, Agile, and DevOps, to co-create business value.

ITIL® stands for Information Technology Infrastructure Library which defines the best practices for IT Service Management. ITIL® first release was in late 1980’s, then ITIL® v2 in 2001, then ITIL® v3 in 2007, then few minor updates to ITIL® v3 in 2011, and ITIL® v4 in 2019

The latest release of ITIL®V4 is designed to focus more on value and digital transformation for better productivity and customer experience.

The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Axelos has released the ITIL® Foundation certificate on 28th February 2019. Other levels of education are expected to be scheduled for late Summer 2019.

In order to keep updated yourself with the latest ITSM best practices, yes; you will have to take ITIL®v4.

Yes, you will have to complete your ITIL®v4 foundation and after that you can take Managing Professional (MP) Transition to become ITIL® Managing Professional.

If you do not have 17 points, then you can continue your ITIL® v3 intermediate and MALC journey and then take ITIL® v4 Managing Professional (MP) Transition course, to become ITIL® Managing Professional.

The ITIL® 4 Foundation certificate does not expire, so there is no process of renewing.

For native English speakers 60 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

This is a ‘closed book’ exam. The ITIL Foundation publication, ITIL® 4 edition, should be used for study, but is NOT permitted to be used in the exam.

You will need to get 26 questions correct (65%) to pass the exam.

Classic, Negative, Missing word, & List

The questions are all ‘multiple choice’. For the ‘standard’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

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If you have passed the ITIL v3 Foundation earlier, then the recommended next step will be ITIL 4 Foundation in order to be able to transition to the new ITIL 4 scheme. There is a large amount of new training material in ITIL 4 Foundation, covering many new concepts such as Service Value, new ITIL Practices, therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.
Alternatively, If you had 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.
If you hold three to four credits beyond foundation, you have two recommended options to transition to ITIL 4 dependent on what you want to achieve in the scheme.
Option 1: you can take ITIL 4 Foundation and a further module in a preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.
Option 2: you can work towards collecting 17 credits from ITIL v3 or you are an ITIL V3 Expert, then you are eligible to take the ITIL Managing Professional transition module. The benefit of this is that you are eligible to fast track past the v3 Managing Across the Lifecycle course and exam.
If you have achieved six credits or more since v3 Foundation, then it is in your interest to continue collecting v3 credits to prepare for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.
You will need to reach 17 credits to be eligible to take the ITIL Managing Professional transition module. This benefits you as you will then become eligible to fast track past the v3 Managing Across the Lifecycle course and exam.
After achieving the ITIL Managing Professional designation, you would only need to complete the ITIL Leader Digital & Strategy module if they are interested in pursuing the ITIL Strategic Leader stream.
Once you have completed both streams you are eligible to move towards ITIL Master. Further details about ITIL Master will be released at a later date.

PeopleCert is the body that governs the accreditation, assessment, and certification of professional talent or skills. They are partners with organizations like AXELOS and other government bodies to deliver exams in multiple formats (classroom/virtual) globally.
1WorldTraining is accredited by PEOPLECERT on behalf of Axelos. We deliver training in 2 formats that prepares you to clear certification exam in the first attempt:

* Instructor-led live online training
* Self-paced e-learning

You can find more details about PeopleCert here.

AXELOS works towards developing, enhancing, managing and promoting frameworks and methodologies that are widely accepted by professionals across the globe in IT service management, project, program and portfolio management, and cyber resilience.
ITIL is a framework developed by AXELOS that is adopted by the public, private and voluntary sectors in more than 150 countries. You can find more details about AXELOS here.

ITIL certificates are specially designed so that the candidates become familiar with proven best practice of IT Service Management (ITSM).

By attending an accredited training, with professional and accredited lectures who have many years of practical experience, the candidate can show – also by passing the official exam – that he/she has achieved a well-recognized level of knowledge.

Since it’s first appearance in the market ITIL has been the de-facto standard for IT Service Management (ITSM). Recently ITIL 4 was introduced, which stands on the shoulders its predecessors.
Whether you or your organization is planning the transition to ITIL 4 is your choice. We recommend new learners to start with ITIL 4.

Those of you who already invested in ITIL v3 or ITIL Edition 2011 have the choice to continue this learning path or transition to ITIL 4. Please contact our education experts for assistance or schedule a free learning consult.

The ITIL certificate is valid worldwide. It is proof of knowledge you gained by attending a training (either eLearning or classroom) at an accredited organization, by an accredited trainer and passed the examination.

E-learning is the quickest, most affordable way to an ITIL certification. Foundation pack includes additional study material, full tutorials, exam questions etc. A foundation exam voucher can be purchased separately and must be used during the validity period of 12 months. Another way to get training is through classroom training which usually is carried out for 2 days. Foundation training helps you to understand the key concepts and the terminology in the newly updated ITIL Framework. You sit the ITIL exam on the final day of the training. The cost of the training varies according to the location of the candidate.

All instructions on how to book your exam will be sent with your exam voucher.

ITIL 4 Exam Vouchers are valid for 12 months.

There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam. A basic understanding of service Management concepts is helpful. ITIL 4 Foundation certification is in itself a prerequisite for other high levels in the ITIL certification process.

ITIL offers five different certification levels:

• Foundation
• Specialist
• Strategist
• Leader
• Master
Check our website or contact our education experts for assistance or schedule a free learning consult.

ITIL 4 Take2, allows you to take retake of exam, 2nd time, if you fail in 1st attempt.

For the ITIL Foundation Exam, candidates will need to get 26 correct answers from a total of 40 questions.

The ITIL 4 Foundation certificate will never expire.

ITIL 4 should be seen as an expansion replace with evolution of the time-tested ITIL framework, not a replacement ITIL 4 and ITIL V3 provide guidance based on the same underlying principles, but ITIL4 takes a new approach to present this guidance. While ITIL 4 retains many of the core elements of ITIL V3, and much of the existing guidance will be recognizable in parts of ITIL 4, THE NEW modules are distinct from the old ones.

The benefits of ITIL will vary from organization to organization depending on the type of organization, its size and use of IT, the market it operates in and what its business objectives are. Generally the successfully adoption of ITIL can help organizations improve services by providing ways of helping it to manage business risk and service disruption or failure, improve and develop positive relationships with its customers by delivering efficient services that meet their needs.

A modern learner in our current era is of multiple talents. T-Shape -, ∏-shape – or comb-shape profiles are in high demand.

1 world training offers a wide range of best practice training that you can use to create your personal learning path.

Please contact our education experts for assistance or schedule a free learning consult.

Often we also recommend VeriSM Plus, as VeriSM™ Plus looks at progressive practices and how they relate to Service Management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.

FAQ’s for Lean Six Sigma

Lean is a collection of techniques that helps in the reduction of time while delivering products. Six Sigma, on the other hand, is a disciplined approach to improve the quality and maintain consistency in delivery of products and services. Thus, Lean Six Sigma is an approach that is used to improve services on time while eliminating defects and leading the project towards perfection. Lean Six Sigma has emerged as a popular business management strategy applied to projects globally. It helps a company in achieving their process excellence initiatives and delivering increased profits to an organization.

You can apply Six Sigma in any industry, can be learned by any professional who wants to improve daily processes they work on ranging from Quality/Process Managers to Engineers, Executives.

DMAIC – Define, Measure, Analyze, Improve, Control; is used to improve existing processes based on a data-driven approach and is a core tool used to drive six sigma projects. DMADV is aimed at creating a new design or process, includes five phases similar to DMAIC methodology namely DMADV – Define, Measure, Analyze, Design, Verify for continuous process improvement.

As organizations strive for continuous improvement, they seek professionals that can employ problem-solving and business know-how to enhance internal processes. Lean Six Sigma positions you to take the lead in quality management projects, and interpret data strategically and statistically by deploying process mapping, risk management and benchmarks setting skills. The value of this certification is not confined to large organizations but is widespread across multi-level organizations.

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