Complaint Management Procedure

Scope

Students who have purchased any products or services from 1 World Training or its resellers can use the below complaints management procedure.

Please do not use the Complaint form, for regular customer support queries or issues. For any regular support related issues, you can email directly to info@1worldtraining.com or Chat with our Global Support Desk.

Review arrangements

1 World Trainings Global Training Manager will review each complaint with outmost diligence.

How should I complain?

Any of the 1 World Training Customers, who have any complaint, can download the complaints management Download Customer Complaint Form, fill it and send a scanned copy via email to info@1worldtraining.com for resolution of your case.

Which is the process followed?

Your satisfaction is our 1st priority. You will be notified about your complaint’s resolution via email. 1 World Training’s Management Representative or Global Training Manager may also contact you via Phone to address your concerns.

Our Global Training Manager will acknowledge receipt of your complaint within 2 business days and assigning a unique reference number in format ddmmyyy-first 4 letters of your first name.

We will resolve your complaint and notify you via email in 5 business days.

In case your case is not resolved in 5 business days, the Global Training Manager will escalate the case to Global Managing Director.

All your communications with regards to complaint should be only directed to email address info@1worldtraining.com

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