It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.ITIL 4 Specialist: Acquiring & Managing Cloud Services enables professionals to:
- Analyze available solutions and potential benefits using a vendor-neutral approach.
- Effectively identify, select and deliver optimized cloud services.
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.