ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus below, to be awarded the ITIL Foundation qualification.
The ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL Framework in context.
| Exam Overview | |
|---|---|
| Material allowed | None This is a closed book exam. The ITIL Foundation (Version 5) Official Book should be used for study, |
| Exam duration | 60 minutes Candidates taking the exam in a language that is not their native or working language may be awarded |
| Number of marks | 40 marks There are 40 questions, each worth 1 mark. There is no negative marking. |
| Pass mark | 26 marks Candidates will need to get 26 questions correct (65%) to pass the exam. |
| Bloom’s Level (BL) | BL 1 and 2 Bloom’s level indicates the type of thinking needed to answer the question. |
| Question types | Standard, Negative, Missing word(s), and List The questions are all multiple choice.
|
ITIL Foundation (version 5) syllabus
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Specification:
| Category | Weighting % |
|---|---|
| 1. Key ITIL terms and definitions | 30.0% |
| 2. The ITIL Four Dimensions of Product and Service Management | 10.0% |
| 3. The ITIL Product and Service Lifecycle | 10.0% |
| 4. The ITIL Value System | 40.0% |
| 5. Value stream identification, mapping, and management | 5.0% |
| 6. ITIL and AI | 2.5% |
| 7. ITIL and other frameworks | 2.5% |
| Total | 100.0% |
