ITIL® Experience (version 5) Instructor-Led Live Online Training with Official PeopleCert Exam 2 Attempts.

This is an ‘open book’ exam. The ITIL® Experience (Version 5) Official Book should be used (and candidates can
make notes inside the book), but no other material is allowed.

Candidates taking the exam in a language that is not their native or working language are awarded 25%
extra time, that is 113 minutes in total.

There are 40 questions, each worth 1 mark. There is no negative marking.

Candidates will need to get 28 questions correct (70%) to pass the exam.

Bloom’s level indicates the type of thinking needed to answer the question.

For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework.

For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework.

For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation.

For Bloom’s level 4 questions, candidates need to analyse the information provided and reason whether a course of action is
effective/appropriate

Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions
apply to. For at least one question, candidates will also need to use the ‘Experience’ part of the scenario

The questions are all multiple choice.

• Standard questions have a stem and four answer options.
• Negative questions are standard questions in which the stem is negatively worded.
• For Missing word(s) questions, there is a sentence with a word (or more words) missing
  and candidates select the missing word(s) from four options.
• For List questions, there is a list of four statements, and candidates select two correct
  statements from the list.