Course Introduction:
The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, values, and challenges of the practice at both strategic and operational levels, maximizing the value of the Change Enablement practice in their everyday work.
This Change Enablement module helps to maximize the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.
This course will help you to:
- Ensure that changes and their components are realised in an effective, safe, controlled, and timely manner to meet stakeholders’ change-related expectations and needs
- Minimise the negative impacts of change
- Balance effectiveness, throughput, governance, compliance, and risk control for all changes in the defined scope
- Be adaptive to meet the needs of various approaches to change development
- Measure, assess, and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.
Prerequisite
A ITIL 4 Foundation certification is a prerequisite for studying Change Enablement.
Examination format
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
From 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
