MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
    • ×
[email protected] | My Account | Moodle E-Learning | 50% Discount on all Courses! REQUEST QUOTE
1WorldTraining
    MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
  • ×
  • Home
  • Book
  • Devops Institute
  • Exam and e-book only for Certified Agile Service Manager (CASM)®. Course code: CASM-EEO
Certified Agile Service Manager
  • Certified Agile Service Manager

Exam and e-book only for Certified Agile Service Manager (CASM)®. Course code: CASM-EEO

$ 698.00 USD $ 349.00 USD

 
SKU: CASM-EEO Category: Devops Institute Tag: CASM
  • Share:
  • Description

OVERVIEW 

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.  Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the Certified Agile Service Manager exam. 

COURSE OBJECTIVES

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
    • 1 – Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    • 2- Agile Process Design–applying Agile practices to process design projects

AUDIENCE
The target audience for the CASM course is: 

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives 
  • Internal and external suppliers Process stakeholders 

LEARNER MATERIALS 

  • The Agile Service Management Guide and Scrum Guide (pre-class resources) 
  • Learner Manual (excellent post-class reference) 
  • Participation in unique hands-on exercises designed to apply concepts 
  • Sample documents, templates, tools and techniques   
  • Access to additional sources of information and communities 

PREREQUISITES 

  • Completion of pre-class assignment 
  • Familiarity with IT service management processes and ITIL is recommended 

CERTIFICATION EXAM 

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute. 

Related courses

  • DevOps Leader (DOL)
    E-learning videos with exam and ebook for DevOps Leader (DOL)®. Course code: DOL-EWE

    OVERVIEW  The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by…

    $ 1,198.00 USD $ 599.00 USD Add to basket
  • DevOps Leader (DOL)
    E-learning videos without exam for DevOps Leader (DOL)®. Course code: DOL-EO

    OVERVIEW  The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by…

    $ 698.00 USD $ 349.00 USD Add to basket
  • Continuous Testing Foundation (CTF)
    Exam and e-book only for Continuous Testing Foundation (CTF)℠. Course code: CTF-EEO

    OVERVIEW  This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling…

    $ 599.00 USD $ 299.00 USD Add to basket
  • DevOps Foundation®
    E-learning videos without Exam for DevOps Foundation®. Course code: DFND-EO

    OVERVIEW  As organizations are facing new entrants in their respective markets, they need to stay competitive and release new and updated products on a regular basis rather than one…

    $ 698.00 USD $ 349.00 USD Add to basket
×
Corporate Training

Categories

Featured Courses

  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-E-2 $ 1,100.00 USD $ 550.00 USD Select options
  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts. Course code: ITIL4FND-E-SO $ 920.00 USD $ 460.00 USD Select options
  • PRINCE2® Foundation, 6th edition E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: PRINCE2FND-E-2 $ 1,160.00 USD $ 580.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish
    ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E-2 $ 998.00 USD $ 499.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E $ 928.00 USD $ 465.00 USD Select options

About us

1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We provide ITIL, Project Management (PMP, CAPM, PRINCE2, PRINCE2Agile), Service Desk Analyst, Service Desk Manager, AgileSHIFT, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards, Artificial Intelligence/Machine Learning, Data Science, Internet of Things, Cybersecurity and Secure Coding and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks, CERTP, CCC, EXIN, DevOps Institute, ITAMOrg, CertNexus & DASA. We also provide innovative IT solutions and training services to help organizations become a digital winner.

quick links

  • Training Catalog
  • My Account
  • Sample e-learning videos
  • Gallery
  • Careers
  • FAQs
  • Feedback Form
  • Customer Complaint Form
  • Appeals, Policy and Procedure
  • Axelos and PeopleCert Courses For Universities and Colleges

quick links

  • Privacy & GDPR Policy
  • Terms and Conditions
  • Licensed Courseware
  • Corporate Training Request
  • Webinar Registration
  • PeopleCert and AXELOS Licensed Affiliates
  • Become Training Reseller
  • Special Offer
  • Free ITIL 4 Training for US Military Departments and Services

STAY IN TOUCH

USA Cell/SMS/WhatsApp: +1 469 903 9085

Call/WhatsApp/SMS: (+91) 900 00 84038

Call: (+1) 877 249 4304 (USA Toll-Free)

Call: (+44) 20 8638 6350 (UK)

Call: +31 (0) 97010281514 (Netherlands)

[email protected]

We accept payment by cheques, credit/debit cards and via net banking.
payment_option

1 World Training reserves the right to cancel or reschedule trainings, in case of insufficient registrations, or if trainers cannot conduct the trainings due to unforeseen circumstances. You are therefore advised to consult our agent prior to making any travel arrangements for a workshop. For more details, please refer Cancellation & Refund Policy.
ITIL® / PRINCE2®/ PRINCE2®Agile® / AgileSHIFT™ / MSP® / M_o_R® / P3O® / MoV® / MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The ITIL® PRINCE2® PRINCE2Agile® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. TOGAF® is a registered trademark of The Open Group in the United States and other countries. 1WorldTraining.com is a Certified Partner of AXELOS, PeopleCert and OpenGroup. PMP®, PMBOK® and the PMI® are registered trademarks of the Project Management Institute, Inc. 1 W Training LTD, is registered trade name in England & Wales, United Kingdom, and is in Register of Learning Providers Number (UKPRN): 10087469. 1 World Training LLC, is registered trade name in State of Texas, USA.

en English
ar العربيةzh-CN 简体中文nl Nederlandsen Englishfr Françaisde Deutschit Italianopt Portuguêsru Русскийes Español

Request for Quote / Invoice / Receipt
Please fill the form below, specifying your training requirement

    Full Name:
    Email:
    Your Company
    Phone:

    Country from where, you will be taking web proctored exam*:

    Would like to be contacted by phone:

    I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

    Limited Budget?
    If you are facing any financial difficulties and need assistance in doing this course, Management of 1 World Training can provide you 2 interest free, payment plan options, to facilitate your certification.

    Please submit your request, using the form below:

      I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

      Training Request

        I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

        Please provide following detail to download the Axelos ITIL® 4 Booklet

          I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.