MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
    • ×
[email protected] | My Account | Moodle E-Learning | 50% Discount on all Courses! REQUEST QUOTE
1WorldTraining
    MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
  • ×
  • Home
  • Book
  • ITIL® 4 DSV
  • ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-Learning in French, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4DSV-FR-2

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-Learning in French, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4DSV-FR-2

$ 1,528.00 USD $ 764.00 USD

Inclus dans votre achat :

  • Cours approuvé pour la certification de spécialiste ITIL 4: Générer de la valeur pour les parties prenantes (DSV). Formation en  e-learning approuvée par PeopleCert pour son contenu structuré et convivial.
  • Examen blanc officiel avec corrigé de Axelos via PeopleCert inclus
  • Durée moyenne du cours : 3 Jours
  • Support de cours pour l’étudiant, developpé par 1World training et approuvé par PeopleCert, également inclus.
  • Simulation d’examens en ligne
  • Access to trainer for any questions
  • Compatible avec les téléphones et tablettes
 
SKU: ITIL4DSV-E-2 Category: ITIL® 4 DSV Tags: Best value, ITIL® 4 DSV, ITIL4, ITIL4 DSV, ITIL4 Specialist DSV
  • Share:
  • Description

Aperçu

ITIL 4 est une évolution d’ITIL v3 et ITIL Edition 2011, offrant une transition pratique et flexible qui permet aux organisations d’adopter et d’adapter  les nouvelles méthodes de travail requises par le monde numérique moderne.

La fondation ITIL 4 a été lancée en 2019 et met ITIL à jour en révisant de nombreuses pratiques ITSM établies et en les plaçant dans le contexte plus large de l’expérience client, des flux de valeur et de la transformation numérique, ainsi qu’en adoptant de nouvelles méthodes de travail, telles que Lean, Agile et DevOps.
La certification Spécialiste ITIL 4: Générer de la valeur pour les parties prenantes (DSV) est l’un des quatre modules qui confèrent la qualification ITIL Managing Professional.

Pourquoi suivre cette formation?

Dans ce cours, tous les types d’engagement et d’interaction qui se produisent entre un fournisseur de services et ses clients, utilisateurs, fournisseurs et partenaires sont couverts.

D’autres sujets qui seront abordés sont entre autres la conception de SLA, la gestion multi-fournisseurs, la communication, la gestion des relations, la conception CX et UX, la cartographie du parcours client, etc., le tout dans le but d’accroître la satisfaction des parties prenantes.

Qu’allez-vous apprendre?

Cette formation vous prépare à l’examen Spécialiste ITIL 4: Générer de la Valeur pour les parties prenantes (DSV)

Comment allez-vous apprendre?

classe ou en ligne et comprend des exercices et exemples pratiques conçus pour améliorer la compréhension d’ITIL 4 par les participants.

Les participants qui ont terminé ce cours et qui ont fait de l’auto-apprentissage sont bien préparés à passer l’examen ITIL 4 DSV

Quels supports utiliser ?

Les participants à cette formation recevront un cahier d’exercices avec tous les supports de présentation, des notes de formation, des études de cas et des exemples d’examens.

Une partie intégrante du matériel de formation est l’accès gratuit à notre LMS (Learning Management System) en ligne.

Combien de temps cela prendra-t-il ?

En moyenne 18 heures réparties sur trois jours.

La durée totale des vidéos est d’environ six heures

Qui devrait suivre cette formation ?

Ce cours s’adresse aux personnes qui poursuivent leur parcours dans la gestion des services , telles que les praticiens ITSM responsables de la gestion et de l’intégration des parties prenantes, en particulier celles qui s’intéressent au parcours et à l’expérience client, et la promotion des relations avec les partenaires et les fournisseurs.

Quels prérequis sont nécessaires ?

Pour ce cours, vous devez avoir obtenu votre certificat ITIL 4 Foundation.

Vous devrez nous fournir une copie de ce certificat lors de votre inscription pour suivre ce cours.

Certification : Après avoir réussi l’examen, vous devenez, Spécialiste ITIL 4 : Générer de la valeur pour les parties prenantes

Related courses

  • ITIL® Specialist: Drive Stakeholder Value (DSV) – Classroom Training and Official PeopleCert Certification Exam. Course code: ITIL4DSV-C

    Average Course Completion Time: 7 days

    Select options
  • ITIL® 4 Leader: Digital and IT Strategy (DITS) E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4DITS-E-2

    Watch Mr. Murali’s Free Preview and then Purchase

    Included in your Purchase:

    Official Axelos e-book main guide for ITIL® 4 Digital & IT Strategy (DITS)
    E-learning (Recorded…

    $ 2,028.00 USD $ 1,014.00 USD Add to basket
  • PRINCE2® Foundation, 6th edition E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: PRINCE2FND-E-2

    Watch Mr. Murali’s Free Preview and then Purchase

    Included in your Purchase:

    Official Axelos e-book main guide for Managing Successful Projects with PRINCE2® 6th edition
    12 months…

    $ 1,160.00 USD $ 580.00 USD Select options
  • ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4DSV-E-2

    Watch Mr. Murali’s Free Preview and then Purchase

    Included in your Purchase:

    Official Axelos e-book main guide for ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV)
    E-learning…

    $ 1,528.00 USD $ 764.00 USD Select options
×
Corporate Training

Categories

Featured Courses

  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-E-2 $ 1,100.00 USD $ 550.00 USD Select options
  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts. Course code: ITIL4FND-E-SO $ 920.00 USD $ 460.00 USD Select options
  • PRINCE2® Foundation, 6th edition E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: PRINCE2FND-E-2 $ 1,160.00 USD $ 580.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish
    ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E-2 $ 998.00 USD $ 499.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E $ 928.00 USD $ 465.00 USD Select options

About us

1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We provide ITIL, Project Management (PMP, CAPM, PRINCE2, PRINCE2Agile), Service Desk Analyst, Service Desk Manager, AgileSHIFT, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards, Artificial Intelligence/Machine Learning, Data Science, Internet of Things, Cybersecurity and Secure Coding and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks, CERTP, CCC, EXIN, DevOps Institute, ITAMOrg, CertNexus & DASA. We also provide innovative IT solutions and training services to help organizations become a digital winner.

quick links

  • Training Catalog
  • My Account
  • Sample e-learning videos
  • Gallery
  • Careers
  • FAQs
  • Feedback Form
  • Customer Complaint Form
  • Appeals, Policy and Procedure
  • Axelos and PeopleCert Courses For Universities and Colleges

quick links

  • Privacy & GDPR Policy
  • Terms and Conditions
  • Licensed Courseware
  • Corporate Training Request
  • Webinar Registration
  • PeopleCert and AXELOS Licensed Affiliates
  • Become Training Reseller
  • Special Offer
  • Free ITIL 4 Training for US Military Departments and Services

STAY IN TOUCH

USA Cell/SMS/WhatsApp: +1 469 903 9085

Call/WhatsApp/SMS: (+91) 900 00 84038

Call: (+1) 877 249 4304 (USA Toll-Free)

Call: (+44) 20 8638 6350 (UK)

Call: +31 (0) 97010281514 (Netherlands)

[email protected]

We accept payment by cheques, credit/debit cards and via net banking.
payment_option

1 World Training reserves the right to cancel or reschedule trainings, in case of insufficient registrations, or if trainers cannot conduct the trainings due to unforeseen circumstances. You are therefore advised to consult our agent prior to making any travel arrangements for a workshop. For more details, please refer Cancellation & Refund Policy.
ITIL® / PRINCE2®/ PRINCE2®Agile® / AgileSHIFT™ / MSP® / M_o_R® / P3O® / MoV® / MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The ITIL® PRINCE2® PRINCE2Agile® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. TOGAF® is a registered trademark of The Open Group in the United States and other countries. 1WorldTraining.com is a Certified Partner of AXELOS, PeopleCert and OpenGroup. PMP®, PMBOK® and the PMI® are registered trademarks of the Project Management Institute, Inc. 1 W Training LTD, is registered trade name in England & Wales, United Kingdom, and is in Register of Learning Providers Number (UKPRN): 10087469. 1 World Training LLC, is registered trade name in State of Texas, USA.

en English
ar العربيةzh-CN 简体中文nl Nederlandsen Englishfr Françaisde Deutschit Italianopt Portuguêsru Русскийes Español

Request for Quote / Invoice / Receipt
Please fill the form below, specifying your training requirement

    Full Name:
    Email:
    Your Company
    Phone:

    Country from where, you will be taking web proctored exam*:

    Would like to be contacted by phone:

    I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

    Limited Budget?
    If you are facing any financial difficulties and need assistance in doing this course, Management of 1 World Training can provide you 2 interest free, payment plan options, to facilitate your certification.

    Please submit your request, using the form below:

      I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

      Training Request

        I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

        Please provide following detail to download the Axelos ITIL® 4 Booklet

          I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.