“Building, Managing, and Migrating a Robust Privacy Information Management System (PIMS)”
Training Summary
Organizations face mounting challenges in navigating the complexities of data protection; from managing personal data controls to minimizing breach risks while ensuring compliance with evolving national and international regulations. The 2025 edition of the ISO 27701 standard stands on its own as a full Privacy Information Management System (PIMS) standard. The new standard aligns seamlessly with ISO/IEC 27001:2022, introducing updated controls for AI, cloud environments, and cross-border data flows. The standard provides a structured, internationally recognized framework to demonstrate accountability, manage risks associated with personal data (PII) and enhance privacy practices.
The 2025 structure follows ISO’s harmonized clause framework and adds normative Annexes A and B covering PII‑controller and PII‑processor controls and guidance. Organizations certified to ISO 27701:2019 will have a transition window, and organizations should begin aligning governance frameworks now.
Training Objectives:
- Equip practitioners / implementers with the knowledge and skills to transition an existing ISO/IEC 27701:2019 PIMS to the 2025 standard
- How to conduct gap analysis and documentation updates while transitioning from ISO 27701:2019 to 2025 version of the standard
- Emphasize new / changed requirements such as stand-alone PIMS, AI / cloud risks, governance, KPIs
- Operationalizing clauses and sub-clauses from 4 up to 10 with activities, roles, required documentation, and key risks
Key Training Takeaways:
- Full understanding of all clauses and sub-clauses from 4 up to 10 in the 2025 version and how to implement them across functions
- How to identify and manage privacy risks, including new challenges like AI, cloud, and cross-border processing
- Roles and responsibilities across the organization for effective PIMS operation and governance
- How to apply the new leadership, performance, and control requirements introduced in 2025
Who should attend?
Privacy practitioners, compliance officers, IT / IS personnel, legal and HR staff, senior management, including C-suite, DPO / CPO, privacy managers, risk managers, and internal auditors. Responsibilities span the organization to ensure privacy is integrated across functions.
Training Handouts
- Mandatory Documentation matrix
- Roles & Responsibilities matrix
- 3rd-party toolset matrix
Training Syllabus
Module 1 – Introduction
- Understanding the Structure & Components of ISO 27701 2025 PIMS
- Migration from ISO/IEC 27701:2019 → ISO/IEC 27701:2025
- Stand-alone PIMS, clause structure, new / removed controls
- Crosswalk mapping 2019 clauses / controls → 2025 clauses / Annex A / B
Module 2 — Understanding the Context of the organization
- Understanding the organization and its context
- Case Study: A financial firm initially overlooking emerging AI-based customer analytics in its context analysis
- Understanding the needs & expectations of interested parties
- Case Study: A healthcare provider adding new patient consent requirements
- Determining the scope of the PIMS
- Case Study: A global retailer clarifying all customer databases in scope after an audit
- Establishing the Privacy Information Management System (PIMS)
- Case Study: A startup formally adopting created a PIMS manual
Module 2 – The role of the Leadership
- Leadership and commitment
- Case Study: A multinational company’s CEO publicly announced privacy as a corporate value
- Defining & establishing the Privacy policy
- Case Study: A logistics firm updating its privacy policy
- Roles, responsibilities and authorities
- Case Study: A company defining the DPO’s role to include DSAR management
Module 3 – Planning
- Actions to address risks & opportunities; Privacy risk assessment & treatment
- Statement of Applicability / Control selection mapping based on Annex A
- Case Study: A cloud services firm implementing encryption for cross-border processing
- Case Study: An analytics company conducting PIA on its customer profiling tool
- Case Study: A marketing firm identifying the risk of unauthorized data sharing
- Privacy objectives and planning to achieve them
- Case Study: An e-commerce site set an objective to resolve 100% of data access requests within statutory timeframes and monitored quarterly compliance
- Planning of changes
- Case Study: A software company adding privacy review steps to its product development process
Module 4 – Support
- Human, technical and financial resources for PIMS
- Case Study: A mid-size firm hired a dedicated privacy analyst to manage new GDPR tasks
- Building Competence
- Case Study: An insurance company`s privacy training program
- Establishing Awareness program
- Case Study: A retailer`s monthly privacy awareness sessions
- Defining Communication strategies
- Case Study: A fintech firm`s quarterly privacy newsletters
- Developing a Documented information system
Module 5 – Support
- Operational planning and control
- Case Study: A social media company`s mandatory privacy checklist
- Operational privacy risk assessment
- Case Study: An IoT device makers DPIAs
- Operational privacy risk treatment
- Case Study: A tech company`s patch management process
Module 6 – Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Case Study: A cloud service providers monthly privacy dashboard
- Planning & conducting Internal audit
- Case Study: A multinational company`s quarterly privacy audits
- Planning & conducting Management review
- Case Study: A company`s allocated budget to improve
Module 7 – Improvement
- Continual improvement
- Case Study: An organization`s automated data handling tasks
- Nonconformity and corrective action
Module 8 – Migration: From ISO/IEC 27701:2019 → ISO/IEC 27701:2025
- Gap analysis & artifacts to update such as policy, SoA, DPIA templates, contracts
- Migration roadmap: identifying priority artifacts, quick wins, certification considerations
- Practical artifact update checklist such as policy text, roles, risk register, KPIs, document references
Module 9 – Annex A / B for PII Controller & Processor controls practical mapping
- Review Annex A controller controls mapping to operations
- Review Annex B processor controls mapping to supplier management
- Control selection and evidence mapping (SoA updates)
- Example control configurations across industry sectors such as healthcare, finance, tech, manufacturing
Module 10 – wrap-up
- Integrating PIMS with ISMS and other management systems, when applicable
- Automation & tooling for sustainment such as consent management, DPIA, monitoring
- Preparing for external certification audits and surveillance
NOTE:
To reinforce learning & assess understanding, classroom exercise is included for each module followed by a multiple-choice quiz (MCQ) conducted at the end of the training program. This ensures key concepts are retained & participants leave with greater confidence & clarity.
