Peoplecert’s and Axelos’s ITIL® 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a
As we all know ITIL® stands for IT Infrastructure Library (ITIL) and it offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every list of must-have IT certifications, and for good reason. As an IT management framework, ITIL® can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
The ITIL® 4 was updated by Axelos in February 2019 to include a stronger emphasis on maintaining agility, flexibility, and innovation in ITSM, while still supporting legacy networks and systems. As of 2023, ITIL® 4 has been fully rolled out and Axelos announced the discontinuation of ITIL 3 at the start of 2022.
Initially ITIL® was Developed by the British government’s Central Computer and Telecommunications Agency (CCTA) during the 1980s, the ITIL® first consisted of more than 30 books, developed, and released over time, that codified best practices in IT accumulated from many sources (including vendors’ best practices) around the world.
ITIL® 4 certification paths
The ITIL® 4 certification scheme has been streamlined to offer three main designation paths, each with their own modules to complete. You will progress from the Foundation level to either the Managing Professional (MP), Strategic Leader (SL), or Practice Manager (PM) paths. You can stop at either path, or if you choose to complete all three, you’ll be eligible to earn the ITIL® Master designation.
No matter which path you choose, you’ll first need to pass the ITIL® Foundation module, an entry-level certification that covers the basics of ITIL® 4. Candidates for the ITIL® 4 Foundation exam should have a basic understanding of creating valuable products and services for customers and stakeholders, the basic principles of ITIL® 4, the four dimensions of service management, best practices of ITIL® 4, and key concepts of Lean, agile, and DevOps.
ITIL® 4 Practitioner: Service Desk – including the key concepts, principles, values, and challenges. This module validates your ability to measure, assess, and develop the Service Desk practice capability using the ITIL Maturity Model.
Learning Options for ITIL® 4 Practitioner: Service Desk
ITIL® Practice Manager (PM)
The ITIL® Practice Manager (PM) certification offers practice-based modules that allow for a more flexible training schedule, allowing you to “bundle, mix, and match the modules,” according to Axelos. It’s designed for those who want to validate and demonstrate skills and abilities in specific ITIL® 4 management practices. To earn the ITIL® 4 Practice Manager certification, you’ll need to complete five individual practices offered through day-long training, or the three-day bundled course, along with the ITIL® Specialist: Create, Deliver, and Support module.