What is ITIL® 4?
ITIL® 4 is the latest version of ITIL and provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services.
ITIL® 4 builds on ITIL’s decades of progress, evolving established ITSM practices for the wider context of customer experience, value streams, and digital transformation. ITIL® 4 also promotes greater alignment with new ways of working, such as Lean, Agile, and DevOps, to co-create business value.
