Introduces a range of practices for advancing service reliability engineering through a
mixture of automation, organizational ways of working, and business alignment. Tailored
for those focused on large-scale service scalability and reliability.

Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to
economically and reliably scale services in an organization. It explores strategies to
improve agility, cross-functional collaboration, and transparency of health of services
towards building resiliency by design, automation, and closed-loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage
people across the organization are involved in reliability through the use of real-life
scenarios and case stories. Upon completion of the course, participants will have
tangible takeaways to leverage when back in the office such as implementing SRE
models that fit their organizational context, building advanced observability in
distributed systems, building resiliency by design and effective incident responses using
SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders
in the SRE space and working with organizations embracing SRE to extract real-life best
practices and has been designed to teach the key principles & practices necessary for
starting SRE adoption.

This course positions learners to successfully complete the SRE Practitioner certification
exam.

Course Objectives

At the end of the course, the following learning objectives are expected to be
achieved:

• A practical view of how to successfully implement a flourishing SRE culture in your
  organization.
• The underlying principles of SRE and an understanding of what it is not in terms of
  anti-patterns, and how you become aware of them to avoid them.
• The organizational impact of introducing SRE.
• Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of
  Error Budgets beyond the normal to innovate and avoid risks
• Building security and resilience by design in a distributed, zero-trust environment.
• How do you implement full stack observability, and distributed tracing and bring about
  an Observability-driven development culture?
• Curating data using AI to move from reactive to proactive and predictive incident
  management. Also, how do you use DataOps to build clean data lineage?
• Why is Platform Engineering so important in building consistency and predictability of
  SRE culture?
• Implementing practical Chaos Engineering.
• Major incident response responsibilities for a SRE based on incident command
  framework, and examples of the anatomy of unmanaged incidents.
• The perspective of why SRE can be considered as the purest implementation of DevOps.
• SRE Execution model
• Understanding the SRE role and understanding why reliability is everyone’s problem.
• SRE success story learnings

Audience

The target audience for the SRE Practitioner course is professionals including:

• Anyone focused on large-scale service scalability and reliability
• Anyone interested in modern IT leadership and organizational change approaches
• Business Managers
• Business Stakeholders
• Change Agents
• Consultants
• DevOps Practitioners
• IT Directors
• IT Managers
• IT Team Leaders
• Product Owners
• Scrum Masters
• Software Engineers
• Site Reliability Engineers
• System Integrators
• Tool Providers

Learner Materials

• Twenty-four (24) hours of instructor-led training and exercise facilitation
• Learner Manual (excellent post-class reference)
• Participation in unique exercises designed to apply concepts
• Sample documents, templates, tools, and techniques
• Access to additional value-added resources and communities

Prerequisites

It is highly recommended that learners attend the SRE Foundation course with an
accredited DevOps Institute Education Partner and earn the SRE Foundation
certification prior to attending the SRE Practitioner course and exam. An understanding
and knowledge of common SRE terminology, concepts, principles, and related work
experience is recommended.

Certification Exam

Successfully passing (65%) the 90-minute examination, consisting of 40 multiple-choice
questions lead to the SRE Practitioner certificate. The certification is governed and
maintained by DevOps Institute.

Course Outline

• Course Introduction
• Module 1: SRE Anti-patterns
• Module 2: SLO is a Proxy for Customer Happiness
• Module 3: Building Secure and Reliable Systems
• Module 4: Full-Stack Observability
• Module 5: Platform Engineering and AIOPs
• Module 6: SRE & Incident Response Management
• Module 7: Chaos Engineering
• Module 8: SRE is the Purest form of DevOps
• Post-class assignments/exercises