|E-LEARNING||LIVE ONLINE||CLASSROOM TRAINING|
|12 months access to high-quality self-paced e-learning (video lectures) content created by industry experts||Everything in E-Learning, Plus||Everything in Live Online Plus|
|24x7x365 - Learner assistance and support||Flexible weekdays/weekends classes||Repeat next scheduled live online / classroom classes at no extra cost|
|Downloadable PDF of Student Training Material||Repeat next scheduled live online classes at no extra cost|
|Two official PeopleCert Sample paper simulation with Answer Key|
|Official PeopleCert Exam Included|
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The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.
An SDM certified professional will be able to demonstrate:
- A thorough grounding in the skills required to lead, motivate and manage a service desk team.
- The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.
- An internationally recognised SDM qualification.
Who is it for?
This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment.
Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.