Overview

The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.

An SDM certified professional will be able to demonstrate:

• A thorough grounding in the skills required to lead, motivate and manage a service desk team.
• The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.
•  An internationally recognised SDM qualification.

Who is it for?

This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment.

Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.

1 World Training is an Epitome of Excellence.

1 world Training is Amazing, from beginning to the end I owe them respect and felt like seeing these angels physically. Prompt, professional and passionate customer service, even at odd hours I get responses. I got trained for my SDM training in a week, wrote the exam and passed excellently. Great experience ! Loaded and easy to understand training course. I have done several trainings before but I believed God lead me to this team and the output is Joy. I cherish this great team…Keep that same energy please.

Pelemo Abosede