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Service Desk Analyst v8

Service Desk Analyst v8 (SDA)

         

Training Options

E-LEARNINGLIVE ONLINECLASSROOM TRAINING
12 months access to high-quality self-paced e-learning (video lectures) content created by industry experts Everything in E-Learning, Plus Everything in Live Online Plus
24x7x365 - Learner assistance and support Flexible weekdays/weekends classes Repeat next scheduled live online / classroom classes at no extra cost
Downloadable PDF of Student Training Material Repeat next scheduled live online classes at no extra cost
Two official PeopleCert Sample paper simulation with Answer Key
Official PeopleCert Exam Included

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Overview

The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry.

A certified individual will have:

  • Essential skills and competencies to deliver efficient and effective support in the Service Desk environment
  • Practical knowledge of how to use these skills to deal effectively with a variety of situations
  • A clear understanding of how to identify customer needs and motivations, and how to handle difficult situations
  • Understand the importance of teamwork in the support environment
  • A thorough grounding in the skills, competencies, responsibilities and knowledge required of a professional and effective Service Desk analyst

Who is it for?

The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment. It is suitable for analysts looking to grow in their role and gain a recognised qualification in their profession. This qualification will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.

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Pelemo Abosede
Pelemo Abosede

Platinum Level Support from 1 World Training

The first person to communicate with you will be Sara Sye. She responds to emails 24/7/365. She supports the course fully as it occurs. She is absolutely amazing.
The instructor is so knowledgeable and provides excellent advice and sound reasoning to aid in absorbing the teaching.
I highly recommend 1 World Training due to the instructor and the supporting material. The instructor-led virtual course is also supported by prerecorded training for follow up and reinforcement. The timed practice exams using the Sample Papers from Axelos / PeopleCert are the best for validating your preparedness for the official exam.

Joanne Boucher

I successfully passed the SDA exam.

I successfully passed the SDA exam. This training provider is really a recommended for those who wants to take the PeopleCert Examination. The learning materials of 1 World Training have guided me throughout my review journey and given me enough knowledge that I could apply during my exam. I acknowledge my trainer for making me navigate the part of the session that was difficult for me to understand by providing further explanations of what is meant with certain topics.

April Rose Bayer

The training material was sufficient for the exam preparation…

The training material was sufficient for the exam preparation and the examples provided by the trainer helped a lot in understanding some key concepts and relationships between terms. I feel confident taking the official certificate in the next week after the course finished.

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Great ITIL Courses and Support from 1WorldTraining

I have completed several ITIL 4 certifications with 1WorldTraining and I’m extremely satisfied with the overall experience. The course material is clear, well structured and perfectly aligned with the exams, and the practice questions helped me feel prepared. Customer support has always been responsive, professional and very helpful whenever I had questions about vouchers or scheduling. Thanks to their training, I was able to pass multiple ITIL exams on the first attempt. I highly recommend 1WorldTraining to anyone looking for a reliable and affordable ITIL training provider.

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Highly Recommended

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1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We believe gamification and business simulation is the best way to influence attitude, behavior and culture to teach new concepts. We provide ITIL, Project Management (PMP, CAPM, PRINCE2), Agile, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks , CCC, EXIN, 1WCERT & DASA. We also provide innovative IT solutions and services to help your organization become a digital winner.

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