Wessam is an experienced consultant and multi-lingual (Arabic & English) trainer with over than 20 years of practical experience in the field of ITSM, ITIL, Project Management, PRINCE2, Agile, Business Process Improvement, and Lean Six Sigma.
Over these years, Wessam helped several trainees, business departments and partners to practice, adopt, tailor, optimize and automate best practices of ITSM, PM, Software Product Development and Business Process Improvement using ITIL, PRINCE2, Agile and BPMN frameworks, methodologies and techniques. Wessam is also capable to deliver training and consultations in both Arabic and English languages.
Wessam has a B.Sc. in Electronics and Telecom Engineering from Cairo University, Egypt in 2001. He is certified in:
- ITIL v3, v4 Foundation (+ Approved PeopleCert Trainer)
- ITIL v3 OSA and PPO
- ITIL v4 MP (4 Modules: CDS, HVIT, DSV, PDI)
- PRINCE2®2009 Foundation
- PRINCE2®2009, 2017 Practitioner
- Oracle Build Internet Applications (OCP)