Tony Albert is a renowned international trainer, speaker, consultant and author. As an ITIL® Expert he trains on ITIL® and SDI® certifications. Since 2008, Tony has trained thousands of professionals from various multinational organizations in Malaysia, Singapore, Philippines, Indonesia, India and Iran. Many others who have attended his trainings are from Tanzania, UAE, Iraq, India, Bangladesh, Thailand, France and Japan.

Tony Albert has been with the IT industry for more than 29 years. Over the years Tony has gained broad experience in IT Service Management and IT Service Support in specific. He has comprehensive knowledge and in-depth understanding of best practices for IT Service Management in the real world based on ITIL® (Information Technology Infrastructure Library).

He has worked for a number of large multinational organizations like IBM, CSC, ERICSSON Global IT Services, Atos Origin, VADS and AT&T Global Network Service. He has been actively involved in a variety of IT Service Management roles like Incident, Problem, Change Management, Service Desk Management and Service Level Management in delivering high quality IT services on a regional and global scale.