Muralidhar Gaddam is certified ITIL® , SCRUM MASTER 1 & 2, PMP®, PRINCE2® Practitioner, MSP® Practitioner, VeriSM™ Professional and DevOps Trainer. He has over 20 years of IT Consulting & Project Management experience and has Worked with global teams in USA, Netherlands, Canada, India and Australia. Mr. Murali has used is real live project experience to develop the course materials for ITIL & Project management. Backed with 25 years of IT experience supporting diverse industries in leading tier one global organizations, he is a computer engineer by education, a certified corporate trainer and coach. Mr. Murali has multi domain experience as a trainer and subject matter expert in areas of IT service management, IT infrastructure services, software ODC management, systems programming, IT systems technical management, project and program management, databases, operating systems, transaction processing systems, operations control management, middle ware, data centers and servers.