Mark has worked in IT Service Management as a practitioner, trainer and consultant for over 30 years. He has been involved in ITIL from the earliest days of version 1 since gaining his ITIL Manager’s certificate in 1993. He was on the review panel of ITIL, VeriSM & OBASHI Framework. Mark brings to 1 World Training a wealth of experience to the classroom to present engaging and stimulating learning events that deliver genuinely practical skills and perspective as well as examination success. Mark offers complete portfolio of ITIL® 4 Courses and provides training and corporate coaching on ITAM Foundation, Software Asset Management Specialist, Hardware Asset Management Specialist, IAITAM Certified IT Asset Manager (CITAM), Certified Hardware Asset Manager(CHAMP), Certified Software Asset Manager (CSAM), Certified Mobile Asset Manager (CMAM) and Certified IT Asset Disposal (CITAD). He is also trainer for SAME, BCS Certificate in Software Asset Management Essentials, SGF Sourcing Governance Foundation and FITSM Expert, ASPD, ASOC & Foundation.