Mr. Kiran Kumar Pabbathi is PeopleCert and BCS accredited trainer with 15 plus years of experience in IT service delivery, ITIL® process management, ITIL®process development and consulting. He is an author of more than 10 ITSM books, and has witnessed the evolution of ITIL® from the version 2, to version 4, has been in to IT trainings since 2008, and has also trained more than 1000 people across the globe (in countries like India, China, Hong Kong, Malaysia, Germany, etc.). He holds many certifications like ITIL® Expert, ITIL® v4 Foundation, Six Sigma Green Belt, Prince 2 Practitioner, ISO20K Foundation, SIAM Foundation and Professional, MCP in Sharepoint, MCP in MS Project, and TMap Foundation.