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ITIL® 4 Service Request Management

ITIL®4 Practitioner: Service Request Management

         

Training Options

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12 months access to high-quality self-paced e-learning (video lectures) content created by industry experts Everything in E-Learning, Plus Everything in Live Online Plus
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Downloadable PDF of Student Training Material Select between 8 / 4 / 2 Hours daily instruction, class options
Two official PeopleCert Sample paper with Answer Key Repeat next scheduled live online classes at no extra cost
Official PeopleCert Exam Included
95 Exam practice quiz questions with explanatory supporting videos

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The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfillment
  • Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
  • Fulfill SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
  • Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

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1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We believe gamification and business simulation is the best way to influence attitude, behavior and culture to teach new concepts. We provide ITIL, Project Management (PMP, CAPM, PRINCE2), Agile, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks , CCC, EXIN, 1WCERT & DASA. We also provide innovative IT solutions and services to help your organization become a digital winner.