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Course Summary for ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Change is necessary; Change is very difficult when it involves Human minds. Human Resources (employees) across an organization would always prefer to work within their comfort zones prompting departments to work with various processes, workflows & systems giving rise to shadow IT & silo environment throughout. The siloed environments in an organization doesn’t help organization’s primary objective of Value Co-Creation.
The process of Value Co-Creation begins & ends with Customer Experience, Value creation can only be achieved by integration of all different internal systems, Process etc., for smooth flowing and working together to realize the primary objective I.e., Value Co-Creation.
1worldtraining.com ITIL® 4 Strategist – DPI program will enable you to acquire practical techniques & methods on how to defining policies, putting in controls, selecting assessment methods, building business cases, driving continual improvement and more.
1worldtraining.com ITIL® 4 Strategist – DPI program is designed with universal capabilities helping you to derive value beyond Service Management in your professional career.
Sample ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification E-learning Training videos by 1WorldTraining.
The 3-day ITIL® 4 Strategist | Direct, Plan, and Improve course is a part of both the ITIL® 4 Managing Professional (MP) and the ITIL® 4 Strategic Leader (SL) certification streams. The ITIL DPI course will be helpful both to people who are already in a leadership position as well as those who want to give more and be more.
Pre-requisite: Must have passed ITIL® 4 Foundation
Certification: On Passing Exam you become, ITIL Strategist: Direct, Plan and Improve
Birute Ruksenaite – Chief Consultant – Development, Technology & Services for Personal & Business Customers at Danske Bank
Video Testimonial on ITIL® 4 for 1WorldTraining.com
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