ITIL® 4 Specialist: Drive Stakeholder Value (DSV) in English

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Course Summary for ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

Customer is a very important stake holder of all businesses, Value creation through enriched customer experience is the primary objective of most of the organizations in the era of digital world. Organizations are selling experience and then matching their products or services to that experience through digital platforms & technologies backed by Information & Communication Technology. Before digital era, products & services were launched in the market first & customer was expected to derive the value, today organizations create experience to enable Customer Journey – where both customer & producer engage together & interact to co-create value.

1worldtraining.com ITIL® 4 DSV program will help you in elevating your career to business & strategic management roles. 1worldtraining.com ITIL® 4 DSV program help you integrate the system & workflows between all stakeholders & producers to increase the stakeholder value.

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Overview

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

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ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

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