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Course Summary for ITIL® 4 Managing Professional Transition Module (MPT)

In the previous era of Industry 3.0 which paved way for wide adoption of IT in all business sectors in the year 1980, CCTA a British Government agency found lack of quality in IT services they procured, in order to achieve better quality at lower cost CCTA developed catalogue of best practices & recommendation of IT serves, known as ITIL. By the year 2006 OGC released ITIL V2 & ITIL V3 was released in 2007, by 2013 ITIL was taken over by AXELOS. Simultaneously, fourth industrial revolution – Industry 4.0 took place and paved way for Digital Transformation. By 2019 AXELOS released ITIL® 4 to guide organizations for quality in Service Management in the era of Digital Environment. Ever since its first release ITIL V2, ITIL has emerged as a de-facto standard for IT Service Management and many professionals & organizations had already invested in ITIL V3, in the changed scenario of IT environment to Digital environment and to help professionals & organizations to successfully continue their ITIL journey from ITIL 3 to ITIL® 4, Axelos introduced MPT module.

1 worldtraining.com ITIL® 4 Managing Professional Transition Module will help all professionals & organizations to smoothly transit from their ITIL 3 compliances to ITIL® 4 through single course & Certification.

Overview

ITIL® 4 brings ITIL up to date by focusing on a new form of IT Service Management that revolves around customer experience, value streams, digital transformation and new ways of working like Lean, Agile and DevOps. ITIL® Managing Professional (MP) certification is equivalent to ITIL® v3 Expert certification. This module is designed to make the transition to ITIL® 4 smooth and simple. The target group of this course is professionals working in technology teams. Participants are provided with practical and technical knowledge on how to create and implement successful services, teams and workflows.

Know your Trainer

Why this ITIL® 4 Managing Professional Transition (MPT) module?

Following the ITIL® 4 Managing Professional transition module and passing the exam results in ITIL® 4 Managing Professional certification. The requirement for participating in the course is ITIL v3 Expert certification or a minimum of 17 (v3) credits. It is important to note that candidates can continue to acquire their ITIL v3 Intermediate or Practitioner credits to enable them to be eligible to participate in this transition module.

What will you learn?

The course deals with the main elements of ITIL® 4 Managing Professional and ITIL® 4 Foundation:

• ITIL® 4 Specialist: Create, Deliver & Support. Integrating the various value streams and activities involved in creating, delivering and supporting IT products and IT services, including the supporting practices, methods and tools.
• ITIL® 4 Specialist: Drive Stakeholder Value. Converting demand into value and looking at all types of interaction between service providers and customers, users, suppliers and partners.
• ITIL® 4 Specialist: High Velocity IT. Applying Lean principles and a DevOps way of working to supplement working with Agile and Scrum.
• ITIL® 4 Strategist: Direct, Plan & Improve. Learning the practical skills required to create an organization that continuously improves.
• ITIL® 4 Foundation. Becoming familiar with the basis of the service value system (SVS) and the four dimension model used to consider every component of the SVS.

Exam and certification

If you complete the course and pass the exam, you will be awarded the ITIL® 4 Managing Professional certificate. The closed-book exam consists of forty (40) multiple-choice questions. The passing grade is 70% (28 correct answers out of 40 questions). The exam is conducted online and must be completed within 90 minutes.

Prerequisites

The requirement for participating in the ITIL® 4 Managing Professional transition module is ITIL v3 Expert certification or a minimum of 17 (v3) credits.

Birute Ruksenaite – Chief Consultant – Development, Technology & Services for Personal & Business Customers at Danske Bank

Video Testimonial on ITIL® 4 for 1WorldTraining.com

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