ITIL – Information Technology Infrastructure Library

ITIL is a framework for IT service management that strives for predictable, maintainable services that align with the needs of the corporation or organization. The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction.

ITIL encompasses a framework of five core publications or ITIL books, which are periodically reviewed and updated as technologies change. Each book collects best practices for each major phase of the IT service lifecycle. ITIL Service Strategy explains business goals and customer requirements. ITIL Service Design shows how to move strategies into plans that help the business. ITIL Service Transition shows how to introduce services into the environment. ITIL Service Operation explains how to manage the IT services. ITIL Continual Service Improvement helps adopters evaluate and plan large and small improvements to IT services.

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