Course Summary for ITIL® 4 Specialist: Sustainability in Digital & IT

The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Based on the ITIL 4 framework, the module highlights key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to effectively address current and future sustainability challenges; including providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

ITIL 4 Specialist: Sustainability in Digital & IT enables professionals to

• Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
• Effectively address VUCA challenges through sustainable strategies, procurement, products, and practices.
• Obtain a practical grounding in the key principles of sustainability
• Conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance.

Overview

It provides step-by-step recommendations for sustainable operations and strategy and explains why and how IT and IT-enabled service providers can become sustainable so they can evolve and succeed in the long term.

The ideas and recommendations in this book are designed for organizations that provide and use digital and IT services and care about what they do, regardless of whether the provider is a self-employed consultant, an IT department within a corporation, or a large digital enterprise.

Know your Trainer

What is included?

This module follows the steps of the ITIL continual improvement model. This is because sustainability activities should form a continuous journey, rather than being a one-off initiative. For each step, the book explains the key sustainability concepts, describes applicable methods and models and provides guidance on their application in the context of digital technology.

Step 1: What is the vision?

In the first step, organizations define their vision for sustainability, ensuring that it is aligned with the overall business vision and supports the widely accepted sustainable development goals, the UN SDGs. Organizations review and reconsider their guiding principles and may amend them using the UN Global Compact principles for sustainability as guidance.

Step 2: Where are we now?

The second step provides a good understanding of the organization’s internal and external context. This is achieved by various forms of assessment, including materiality assessment, risk assessments, stakeholder analysis, and mapping. The results of the assessments inform the following steps.

Step 3: Where do we want to be?

In the third step, organizations define, agree, and communicate their sustainability objectives. The objectives address the material topics identified via the materiality assessment and support the agreed sustainability vision.

Step 4: How do we get there?

In the fourth step, organizations plan a portfolio of initiatives to achieve the agreed objectives. Together with the third step, this step results in the creation of a sustainability strategy and supporting tactical and operational plans. In many cases, these plans are based on, or enabled by, digital technology.

Step 5: Take action

The fifth step provides readers with tools and approaches needed to implement their sustainability plans in today’s volatile, complex, uncertain, and ambiguous business environment. Along with recommendations for addressing complexity (based on the Cynefin framework), this chapter explains how various ITIL management practices support the organization’s sustainability journey.

Step 6: Did we get there?

In the sixth step, organizations review and report their progress and achievements. Together with ITIL-based recommendations for measurements and reporting, this chapter introduces sustainability-driven approaches to corporate reporting, such as the integrated reporting framework.

Step 7: How do we keep the momentum going?

The seventh step enables the continual nature of the sustainability journey. This is where drivers such as governance, collaboration, and innovation help organizations maintain the direction and the momentum to achieve the sustainability objectives and get closer to the agreed sustainability.

Course Syllabus ITIL® 4 Specialist: Sustainability in Digital & IT

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