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  • ITIL® 4 Specialist: Create, Deliver and Support (CDS) in French

ITIL® 4 Specialist: Create, Deliver and Support (CDS) in French

  • Categories Courses, Service Management - ITIL® 4
            4.5 out of 5   based on 2244 ratings

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  • ITIL®4 Specialist: Create Deliver and Support (CDS) E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4CDS-E-2

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  • ITIL® 4 Specialist: Create Deliver and Support (CDS) E-Learning in French, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4CDS-Fr-E-2

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  • Cours approuvé pour la certification de spécialiste ITIL 4: Créer, Fournir et Soutenir (CDS). Formation en  e-learning approuvée par PeopleCert pour son contenu structure et convivial.
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  • Durée Moyenne d’achèvement du cours : 7 jours
  • Examen official ITIL 4 : CDS inclus. Vous trouverez votre coupon d’examen dans votre espace étudiant.
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Aperçu

ITIL 4 est une évolution d’ITIL v3 et ITIL Edition 2011, offrant une transition pratique et flexible qui permet aux organisations d’adopter et d’adapter  les nouvelles méthodes de travail requises par le monde numérique moderne.

La fondation ITIL 4 a été lancée en 2019 et met ITIL à jour en révisant de nombreuses pratiques ITSM établies et en les plaçant dans le contexte plus large de l’expérience client, des flux de valeur et de la transformation numérique, ainsi qu’en adoptant de nouvelles méthodes de travail, telles que Lean, Agile et DevOps.

La certification Spécialiste ITIL 4: Créer Fournir et soutenir (CDS) est l’un des quatre modules qui confèrent la qualification ITIL Managing Professional.

Pourquoi suivre cette formation ?

Ce cours vous apprend comment les flux de valeur peuvent être construits et gérés de manière holistique.

Il montre également comment les itérations d’amélioration continue et les boucles de rétroaction peuvent être incluses dans les flux de valeur. Le cours explore des domaines tels que le développement, les tests, la gestion des connaissances, les retours ou feedbacks des clients et des employés, les nouvelles technologies, l’approvisionnement et les méthodes de gestion du travail.

Qu’allez-vous apprendre ?

Ce cours prépare les candidats à l’examen Pécialiste ITIL 4 : Créer, Fournir et Soutenir. Après avoir terminé ce cours, les candidats peuvent démontrer une compréhension suffisante d’ITIL 4 et son application à la création, la fourniture et au soutien des services nouveaux ou modifiés.

Après avoir réussi l’examen, les candidats recevront le certificat Spécialiste ITIL 4 : CDS.

Cette certification est l’une des conditions préalables au titre ITIL 4 Managing Professional qui évalue les connaissances pratiques et techniques du candidat sur la façon de gérer avec succès des services, des équipes et des flux de travail informatiques modernes.

Les objectifs de ce cours sont les suivants :

  • Fournir au candidat une compréhension de la façon d’intégrer différents flux de valeur et activités ;
  • Apprendre au candidat à créer, fournir et soutenir des produits et services informatiques, et à appliquer les pratiques, méthodes et outils pertinents ;
  • Fournir au candidat une compréhension de la performance du service, de la qualité du service et des méthodes d’amélioration.

Comment allez-vous apprendre ?

Ce cours est dispensé en classe ou en ligne et comprend des exercices et exemples pratiques conçus pour améliorer la compréhension d’ITIL 4 par les participants.

Les participants qui ont terminé ce cours et qui ont fait de l’auto-apprentissage sont bien préparés à passer l’examen ITIL 4 CDS.

Quels supports utiliser ?

Les participants à cette formation recevront un cahier d’exercices avec tous les supports de présentation, des notes de formation, des études de cas et des exemples d’examens.

Une partie intégrante du matériel de formation est l’accès gratuit à notre LMS (Learning Management System) en ligne.

Combien de temps cela prendra-t-il ?

En moyenne 18 heures réparties sur trois jours.

La durée totale des vidéos est d’environ six heures

Qui devrait suivre cette formation ?

Ce cours s’adresse aux professionnels qui poursuivent leur parcours dans la gestion des services, telles que les gestionnaires ITSM et les futurs gestionnaires ITSM, les praticiens ITSM gérant l’exploitation de produits et services informatiques et numériques, et ceux responsables de leur livraison de bout en bout, ainsi que les titulaires de qualifications ITIL existantes qui souhaitent développer davantage leurs connaissances.

Quels prérequis sont nécessaires ?

Pour ce cours, vous devez avoir obtenu votre certificat ITIL 4 Foundation.

Vous devrez nous fournir une copie de ce certificat lors de votre inscription pour suivre ce cours.

Certification : Après avoir réussi l’examen, vous devenez, Spécialiste ITIL 4 : Créer Fournir et Soutenir

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