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ITIL® 4 Problem Management

ITIL® 4 Practitioner: Problem Management

         

Training Options

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Downloadable PDF of Student Training Material Select between 8 / 4 / 2 Hours daily instruction, class options
Two official PeopleCert Sample paper with Answer Key Repeat next scheduled live online classes at no extra cost
Official PeopleCert Exam Included
95 Exam practice quiz questions with explanatory supporting videos

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The ITIL 4 Practitioner: Problem Management Practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Problem Management enables professionals to efficiently

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfill service quality targets
  • Reduce technical debt
  • Anticipate utilization of IT support resources
  • Measure, assess, and develop the Problem Management practice capability in their organization by using the ITIL Maturity Model

Prerequisites:

An ITIL 4 Foundation certification is a pre-requisite for studying Problem Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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1 World Training

1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We believe gamification and business simulation is the best way to influence attitude, behavior and culture to teach new concepts. We provide ITIL, Project Management (PMP, CAPM, PRINCE2), Agile, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks , CCC, EXIN, 1WCERT & DASA. We also provide innovative IT solutions and services to help your organization become a digital winner.