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  • ITIL® 4 Foundation Certification Training in French

ITIL® 4 Foundation Certification Training in French

  • Categories Courses, Service Management - ITIL® 4
ITIL® 4 Foundation Certification Training in French
            4.9 out of 5   based on 2347 ratings

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  • ITIL®4 Foundation Official PeopleCert Certification Exam Voucher 2 attempts with Official Axelos Main Guide E-book Included . code: ITIL4FND-Ex-2

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  • ITIL® 4 Foundation E-learning Self-paced training videos in French and the official PeopleCert certification exam. Course code: ITIL4FND-Fr-E

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  • ITIL® 4 Specialist: Create Deliver and Support (CDS) E-Learning in French, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included . Course code: ITIL4CDS-Fr-E-2

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Learn about Free ITIL®4 Training Sponsorship available for certain members of United States Military Departments and Services

Aperçu

ITIL® 4 est une évolution d’ITIL v3, offrant une transition pratique et flexible qui permet aux organisations d’adopter les nouvelles méthodes de travail requises dans le monde numérique moderne. Cette mise à jour sur ITIL reflète l’environnement rapide et complexe dans lequel nous vivons, les nouvelles méthodes de travail et les pratiques émergentes. Tout cela est essentiel non seulement pour les professionnels de l’ITSM, mais également pour un plus large éventail de professionnels travaillant dans le monde de la transformation numérique. L’objectif d’ITIL® 4 est de fournir aux organisations et aux professionnels des conseils complets pour la gestion des technologies de l’information dans une économie de services moderne.

J’ai suivi ITIL Foundation, comment passer à ITIL® 4 ?

Si vous n’avez suivi que ITIL v3 Foundation dans le passé, l’approche recommandée consiste à utiliser ITIL® 4 Foundation pour passer facilement au nouveau schéma ITIL® 4. Il y a une grande quantité de nouveau matériel dans ITIL® 4 Foundation, donc un nouvel examen est nécessaire pour évaluer votre connaissance des nouvelles directives ITIL® 4 Foundation. Alternativement, vous avez également la possibilité de compléter 17 crédits du schéma ITIL v3, ce qui vous qualifie pour le module ITIL Managing Professional Transition pour migrer vers le schéma ITIL® 4.

Pourquoi cette formation ITIL® 4 Foundation ?

ITIL® 4 Foundation est le cours d’entrée pour la certification ITIL en gestion des services informatiques (ITSM). La formation est conçue comme une introduction à ITIL® 4 et vous permet d’appréhender une nouvelle vision de la gestion des services informatiques à travers un système de valeur de service. ITIL® 4 actualise la gestion des services informatiques en remodelant de nombreuses pratiques ITSM établies dans le contexte plus large de l’expérience client, des flux de valeur et de la transformation numérique. Une partie importante de la formation consiste à lier ITIL aux nouvelles méthodes de travail, telles que Lean, Agile et DevOps.

Ce que vous apprendrez

Cette formation de deux jours vous prépare à l’examen menant au certificat ITIL® 4 Foundation. À la fin de ce cours, vous aurez une compréhension des principes directeurs d’ITIL® 4, de la chaîne de valeur des services, des quatre dimensions de la gestion des services et du lien entre ITIL® 4 et d’autres meilleures pratiques telles que Lean IT, Agile et DevOps. Le certificat ITIL® 4 Foundation est une exigence pour suivre l’un des modules ITIL Managing Professional et ITIL Strategic Leader menant à la qualification ITIL Master. Les participants recevront un classeur ITIL Foundation contenant tous les supports de présentation, notes de cours, études de cas et examens pratiques.

À propos de l’examen et de la certification

Le but de l’examen est d’évaluer si les participants peuvent démontrer une compréhension suffisante du cadre de gestion des services ITIL® 4. Le certificat ITIL® 4 Foundation est décerné après la réussite de l’examen. L’examen est un livre fermé avec quarante (40) questions à choix multiples. La note de passage est de 65 % (26 questions sur 40). L’examen dure 60 minutes.

Qui devrait être là ?

Individus au début de leur parcours de gestion des services ; Gestionnaires ITSM et aspirants gestionnaires ITSM ; des personnes travaillant dans d’autres domaines informatiques (numérique, produit, développement) avec une forte interface avec les services ; titulaires d’une qualification ITIL qui souhaitent mettre à jour leurs connaissances.

Conditions

Il n’y a pas de prérequis pour ce cours, bien qu’une compréhension de base des concepts de gestion des services soit utile.

ITIL® 4 Foundation a été lancé en février 2019. Le niveau Foundation est conçu comme une introduction à ITIL® 4 et permet aux candidats d’examiner la gestion des services informatiques à travers un TOUT NOUVEAU modèle d’exploitation de bout en bout pour la création, la livraison et l’amélioration continue. de produits et services techniques.

ITIL® 4 FOUNDATION est un cadre d’entreprise de bonnes/meilleures pratiques pour l’économie numérique.

ITIL® Managing Professional (ITIL® MP) cible les professionnels de l’informatique travaillant au sein d’équipes technologiques et numériques au sein des entreprises. Le volet Managing Professional (MP) fournit des connaissances pratiques et techniques sur la manière de mener à bien des projets, des équipes et des flux de travail informatiques.

ITIL® Strategic Leader (ITIL® SL) reconnaît la valeur d’ITIL®, non seulement pour les opérations informatiques, mais pour tous les services activés numériquement. Devenir un leader stratégique ITIL® (ITIL® SL) démontre que le professionnel comprend clairement comment l’informatique influence et oriente la stratégie commerciale.

Pour obtenir la désignation de ITIL® Managing Professional ou ITIL® Strategic Leader, le professionnel doit suivre tous les modules de chaque filière, ITIL® Strategist étant un module universel pour les deux filières.

Il est proposé de commencer à diriger des cours ITIL® pour les dirigeants professionnels et stratégiques au troisième trimestre 2019.

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ITIL® 4 Foundation Official Axelos Syllabus in French  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Arabic  – 1 World Training

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