I completed my ITIL 4 Foundation, I want to become an ITIL 4 Master
Guide to become ITIL® 4 Master, after completing ITIL® 4 Foundation.
Below is road map to achieve ITIL® 4 higher level certifications.
We recommend below roadmap / course sequence, for candidates who want to become ITIL® Master.
- ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
- ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL® 4 Specialist: High Velocity IT (HVIT)
- ITIL® 4 Strategist: Direct Plan and Improve (DPI)
Passing above 4 will get you title of ITIL® 4 Managing Professional. Enroll Now in ITIL® 4 Managing Professional.(MP)
Passing 5 (After 1 to 4) will get you title of ITIL 4 Strategic Leader Enroll Now in ITIL® 4 Strategic Leader (SL).
If you already have passed, ITIL® 4 Leader: Direct Plan and Improve (DPI), Enroll now in ITIL® 4 Leader: Digital and IT Strategy (DITS)
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Practitioner: Service Desk
- ITIL®4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Monitoring and Event Management
Passing 6 to 10, or combo exam of ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF), will get you title of ITIL® 4 Practice Manager designation, along with Course 1, CDS.
Once you are, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL) & ITIL® 4 Practice Manager (PM)
You will get designation of ITIL® 4 Master.
Continue your ITIL 4 advanced framework journey through four certification destinations:
ITIL 4 Managing Professional designation (MP)
ITIL 4 Managing Professional (MP) designation provides practical and technical insight into coordinating successful IT-enabled services, teams and workflows. it consists of four modules:
- ITIL 4 Specialist: Create, Deliver and Support
- ITIL 4 Specialist: Drive Stakeholder Value
- ITIL 4 Specialist: High-velocity IT
- ITIL 4 Strategist: Direct, Plan and Improve (universal module)
ITIL 4 Strategic Leader designation (SL)
ITIL 4 Strategic Leader (SL) designation recognizes the value of ITIL across all digitally enabled services. Becoming an ITIL 4 Strategic Leader provides professionals with a clear understanding of how IT influences and shapes business strategy.
It consists of two modules:
- ITIL 4 Strategist: Direct, Plan and Improve (universal module)
- ITIL 4 Leader: Digital and IT Strategy
ITIL 4 Practice Manager designation (PM)
ITIL 4 Practice Manager designation is for IT professionals who want to prove or validate their skills in the specific practice areas. To be awarded ITIL 4 Practice Manager designation, a candidate must achieve:
- ITIL 4 Specialist: Create, Deliver and Support certificate and ANY five ITIL 4 Practices certifications including ITIL 4 Specialist: IT Asset Management and ITIL 4 Specialist: Business Relationship Management or
- ITIL 4 Specialist: Create, Deliver and Support certificate and any ONE of pre-bundled ITIL 4 Practices courses.
ITIL 4 Master
The ITIL 4 Master designation validates your ability to apply all the principles, methods and techniques from ITIL in the workplace. It is the pinnacle and highest level of achievement of the ITIL certification scheme. To be eligible for the ITIL Master, you must have achieved the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations.
ITIL 4 Managing Professional certifications
ITIL 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver and Support module provides guidance for deploying ‘core’ service management activities. It is the logical next step for those wanting to make immediate tangible changes to their working methods.
Take this module if you are looking to:
- Improve established processes
- Effectively manage IT teams
- Optimise value streams and workflows
- Align digital services with business strategy
- Develop services to meet demand
- Integrate new technologies
ITIL 4 Specialist: Drive Stakeholder Value
The ITIL 4 Specialist: Drive Stakeholder Value module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners.
Take this module if you are looking to:
- Effectively manage all stakeholders
- Build trusted relationships
- Shape customer demand
- Optimise user and customer experience
- Embed effective design thinking
ITIL 4 Specialist: High-velocity IT
The ITIL 4 Specialist: High-velocity IT module explores the ways in which digital organisations and digital operating models function in high velocity environments.
Take this module if you are looking to:
- Converge business goals with IT
- Embed complex and adaptive systems
- Improve performance with Lean, Agile and DevOps methods
- Increase the speed and quality of services
- Make value-creating digital and IT investments
ITIL 4 Strategist: Direct, Plan and Improve*
This universal module forms part of both the ITIL 4 Managing Professional and Strategic Leader designations.
ITIL 4 Strategic Leader certifications
ITIL 4 Strategist: Direct, Plan and Improve
The ITIL 4 Strategist: Direct, Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, aligning an evolving IT organisation with a strong and effective strategic direction.
Take this module if you are looking to:
- Drive organisational change
- Encourage a culture of continual improvement
- Ease decision making
- Support change management
- Minimise disruption
ITIL 4 Leader: Digital and IT Strategy
The ITIL 4 Leader: Digital and IT Strategy adds a new perspective to ITIL 4 guidance, elevating the discussion around ITIL concepts to an organisational strategy level. The module enables IT and digital leaders to influence and drive strategic business decisions by helping them to create an appropriate digital strategy aligned to the wider business goals.
Take this module if you are looking to:
- Develop a cross-organisational digital strategy
- Craft a digital vision
- Drive operational excellence
- Respond to digital disruption
- Enable a sustainable business
- Strategically manage risk
- Develop future digital leaders
ITIL 4 Practices certifications
ITIL 4 Practices certifications are practice-based modules based on ITIL Practice Guides that are current, relevant and applicable to any ITSM-enabled business context. They are for any professionals who want to prove and validate their skills in the specific practice area. The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.
Take ITIL Practices if you’re looking to:
- Apply concepts in practice from the strategic perspective as well as the day-to-day management of the tasks
- Apply practice success factors and metrics to improve performance
- Measure, assess and develop practice capability by using the ITIL Maturity Model
The 15 practice modules are bundled into three combined practices:
ITIL® 4 Specialist: Monitor, Support and Fulfil
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
ITIL® 4 Specialist: Plan, Implement and Control
- Change enablement
- Release management
- Service Configuration Management
- Deployment Management
- IT Asset Management
ITIL® 4 Specialist: Collaborate, Assure and Improve
- Continual improvement
- Service Level Management
- Relationship Management
- Information Security Management
- Supplier Management
ITIL 4 Extension Modules
The ITIL 4 Extension Modules support organisations and professionals tackle the challenges and opportunities presented by emerging technologies and themes that impact their operations.
These modules allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities.
There are currently four modules that comprise the ITIL 4 Extension Modules.
ITIL 4 Specialist: Sustainability in Digital and IT
The ITIL 4 Specialist: Sustainability in Digital and IT is for IT professionals who are looking to understand the role IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.
Take this module if you are looking to:
- Deliver value through sustainable, digitally-enabled products and services
- Address challenges through sustainable strategies and practices
- Gain practical knowledge of key principles in sustainability
- Identify risks and opportunities using best practice guidance
ITIL 4 Specialist: Acquiring and Managing Cloud Services
The ITIL 4 Specialist: Acquiring and Managing Cloud Services is for IT professionals who are involved in the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they are providing value.
Take this module if you are looking to:
- Analyse available solutions using a vendor-neutral approach
- Identify, select and deliver optimised cloud services
- Facilitate value co-creation
- Adopt a customer-focused end-to-end cloud procurement user journey
ITIL 4 Specialist: IT Asset Management
The ITIL 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.
Take this module if you are looking to:
- Maximise value creation and control costs of IT assets
- Manage risks and meet regulatory and contractual requirements of IT assets
- Support decision-making about the purchase and re-use of IT assets
- Manage disposal of IT assets including their impact on sustainability
ITIL 4 Specialist: Business Relationship Management
The ITIL 4 Specialist: Business Relationship Management is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.
Take this module if you are looking to:
- Apply in practice concepts such as stakeholders analysis and management of requirements
- Identify Business Relationship Management roles and responsibilities
- Apply models, techniques, and service relationships
Latest ITIL 4 Practices Overview!
IT Service Management and IT Security Professionals, it’s time to take your IT operations to the next level. Check out this comprehensive overview of ITIL 4 practices of Peoplecert.
In this overview, you’ll gain valuable insights into essential ITIL 4 practices that can revolutionize your IT operations. Here are some key practices to focus on:
ITIL® 4 Practitioner: Service Desk
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.
ITIL® 4 Practitioner: Incident Management
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL® 4 Practitioner: Problem Management
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL® 4 Practitioner: Service Request Management
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Service Request Management enables professionals to efficiently
ITIL® 4 Practitioner: Problem Management
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL® 4 Practitioner: Service Request Management
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Service Request Management enables professionals to efficiently
ITIL® 4 Practitioner: Monitoring and Event Management
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.
You can get ITIL 4 Practice Manager Title by doing above 5 courses or do a combined ITIL® 4 Specialist: Monitor, Support and Fulfil, course which covers all 5 of these ITIL practices. The combined ITIL® 4 Specialist: Monitor, Support and Fulfil – MSF practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
Thee second set of 5 individual practices, consists of:
ITIL® 4 Practitioner: Change Enablement
The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.
ITIL® 4 Practitioner: Release Management
The ITIL 4 Practitioner: Release Management practice module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers. Learn how to plan, schedule, and control the movement of releases across different environments, ensuring smooth transitions and minimizing disruptions.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release Management practice in their everyday work.
ITIL® 4 Practitioner: Service Configuration Management
The ITIL Practitioner: Service Configuration Management practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximising value from the Service Configuration Management practice area.
ITIL® 4 Practitioner: Deployment Management
The ITIL 4 Practitioner: Deployment Management practice module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.
ITIL® 4 Practitioner: IT Asset Management
The ITIL 4 Practitioner: IT Asset Management practice module focuses on how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements. Learn how to optimize your IT asset lifecycle, including procurement, deployment, maintenance, and retirement, to maximize the value of your IT investments.
The practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the IT Assessment Management practice in their everyday work.
The combined ITIL® 4 Specialist: Plan, Implement and Control,
course covers all 5 of the above ITIL practices. The combined ITIL® 4 Specialist: Plan, Implement and Control – PIC practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
Collaborate, Assure and Improve, the third set of 5 individual practices, is
- Continual improvement
- Service Level Management
- Relationship Management
- Information Security Management
- Supplier Management
The success of these practices depends on the collaboration and commitment of various stakeholders, including IT teams, suppliers, and end-users. Engage them in the process and leverage their expertise to drive positive outcomes.
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