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EXIN ITSM Foundation

EXIN ITSM Foundation (ITSM20F)

Course Description:

1 World Training (1WT) offers this EXIN IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011.

Who is this certification for?

IT Service Management Foundation is designed for professionals who play a role in the processes of IT service management and who are interested in the broader scope of the IT service management system.

Main subjects

Introduction to IT Service Management
The Service Management System (SMS)
Service Design and Transition
The service delivery processes and their relationships
The relationship processes and their relationships
The resolution processes and their relationships
The control processes and their relationships

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1 World Training

1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We believe gamification and business simulation is the best way to influence attitude, behavior and culture to teach new concepts. We provide ITIL, Project Management (PMP, CAPM, PRINCE2), Agile, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks , CCC, EXIN, 1WCERT & DASA. We also provide innovative IT solutions and services to help your organization become a digital winner.