PECB ISO 20000 Lead Implementer

$449.00 $249.00
PECB ISO 20000 Lead Implementer-80

1 World Training is pleased to offer PECB Accredited ISO/IEC 20000 Lead Implementer Course, offered as Self Study / Classroom based / Live Online for individuals and corporates, by international PECB approved trainers.

Overview

This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1. Also, the participants will gain a thorough understanding of in best practices for planning and implementing the Service Management processes starting from the fields of ISO 20000 planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

Benefits of ISO/IEC 20000 IT service management

The benefits that you will gain upon the successful completion of one of the ISO/IEC 20000 training courses include the following:

  • Improved credibility
  • Increased client satisfaction
  • Increased comprehension of business objectives
  • Improved brand reputation
  • Development of new capabilities
  • Leveraged ITIL experience
  • Increased ability to plan and control
  • Reducing response time
  • Decreased incidents
  • Creates a culture of continuous improvement

Prerequisites

A fundamental understanding of the ISO/IEC 20000-1 standard, implementation principles and service management concepts.

Training Options

SELF STUDYONLINE TRAININGCLASSROOM TRAINING
Online access to course material using PECB KATE App 5 Full Days of Training 5 Full Days of Training
Online Certification Exam (fees included) Certification Exam – online Certification Exam – online or paper based
Certification with a passing examination and professional experience Certification fees included Certification fees included
Exam Re-take included Course Material included Course Material included
PECB Certificate of Completion – 31 CPD Credits PECB Certificate of Completion – 31 CPD Credits
Exam Re-take included Exam Re-take included

  • Self Study PECB ISO 20000 Lead Implementer

    Overview  This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC…

    $3,300.00 $1,598.00 Add to basket
  • Online PECB ISO 20000 Lead Implementer

    Overview  This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC…

    $4,400.00 $2,398.00 Add to basket
  • Classroom PECB ISO 20000 Lead Implementer

    Overview  This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC…

    $5,500.00 $4,796.00 Add to basket

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 0
  • Assessments Yes
  • Day 1 Introduction to Service Management System (SMS) concepts as required by ISO 20000 0

    - Fundamental principles of service management
    - ISO 20000 certification process
    - Service Management System (SMS)
    - Detailed presentation of the clauses of ISO 20000-1

    No items in this section
  • Day 2 Planning and initiating an ISO 20000 audit 0

    - Definition of the scope of an SMS
    - Definition of an SMS policy and objectives
    - Documentation of the processes and procedures and SLAs
    - Budgeting and accounting for IT services

    No items in this section
  • Day 3 Conducting an ISO 20000 audit 0

    - Change, configuration, release, capacity and availability management
    - Service continuity and security management
    - Incident and problem management
    - Operations management of an SMS

    No items in this section
  • Day 4 Concluding and ensuring the follow-up of an ISO 20000 audit 0

    - Controlling and monitoring an SMS
    - Development of metrics, performance indicators and dashboards
    - ISO 20000 internal audit and management review
    - Implementation of a continual improvement program
    - Preparing for an ISO 20000 certification audit

    No items in this section

Faiz Ahmad is a dedicated and enthusiastic ISO 20000 & 27001 International Standards & IT Service Management trainer and consultant with specialist skills in the provision of IT Services Continuity and Business Continuity plans. Possesses excellent interpersonal and communication skills and the ability to develop and maintain productive relationships with colleagues and clients alike. Faiz is holder numerous ISO Certifications such as ITSM ISO 20000 Lead Auditor Course, ISMS ISO 27001 – Lead Auditor Course, Quality Management System ISO 9001 Lead Auditor / Implementer Course, BCM – ISO 22301 Lead Auditor Course, SA 8000, DNV and OHSAS 18001.

$449.00 $249.00