Apollo 13 – An ITSM case experience™
About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.
Our Training Locations
|USA & CANADA||INDIA||SOUTHEAST ASIA||MIDDLE EAST & AFRICA||EUROPE|
|Dallas||Hyderabad||Bandar Seri Begawan||Dubai||Amsterdam|
|Boston||New Delhi||Pulau Ujong||Dammam||Rotterdam|
|New York||Gurgaon||Bangkok||Johannesburg||The Hague|
|Fort Lauderdale||Noida||Hanoi||Addis Ababa||Utrecht|
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Why is this?
A great deal of ITSM training is focused on ‘Training to pass the exam’, and not on ‘how to practically apply the theory’ in day-to-day work. Adopting best practices represents an ‘organizational change’. There is often too little attention to the ‘ABC’ (Attitude, Behavior, Culture), the need to ‘create buy-in’, ‘overcome resistance’ and ‘empower people to change’.