ITSM Case Experience – Apollo 13
ITSM Case Experience – Apollo 13 - 1WorldTraining
About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.
Course Provider: Organization
4.1
Overview
About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.
Our Training Locations
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Why is this?
A great deal of ITSM training is focused on ‘Training to pass the exam’, and not on ‘how to practically apply the theory’ in day-to-day work. Adopting best practices represents an ‘organizational change’. There is often too little attention to the ‘ABC’ (Attitude, Behavior, Culture), the need to ‘create buy-in’, ‘overcome resistance’ and ‘empower people to change’.
No items in this section
