Apollo 13 – An ITSM case experience™
$429.00 $249.00
Overview
About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.
Our Training Locations
| USA & CANADA | INDIA | SOUTHEAST ASIA | MIDDLE EAST & AFRICA | EUROPE |
|---|---|---|---|---|
| Dallas | Hyderabad | Bandar Seri Begawan | Dubai | Amsterdam |
| Houston | Bengaluru | Jakarta | Muscat | London |
| Austin | Pune | Kuala Lumpur | Bahrain | Paris |
| San Jose | Chennai | Manila | Jeddah | Istanbul |
| San Francisco | Mumbai | Singapore | Riyadh | Dublin |
| Boston | New Delhi | Pulau Ujong | Dammam | Rotterdam |
| New York | Gurgaon | Bangkok | Johannesburg | The Hague |
| Fort Lauderdale | Noida | Hanoi | Addis Ababa | Utrecht |
| Miami | Cairo | Manchester | ||
| Phoenix | Doha | Birmingham | ||
| Tunis | Berlin | |||
| Abu Dhabi | Glasgow |
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Why is this?
A great deal of ITSM training is focused on ‘Training to pass the exam’, and not on ‘how to practically apply the theory’ in day-to-day work. Adopting best practices represents an ‘organizational change’. There is often too little attention to the ‘ABC’ (Attitude, Behavior, Culture), the need to ‘create buy-in’, ‘overcome resistance’ and ‘empower people to change’.
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