Apollo 13 – An ITSM case experience™

$429.00 $249.00
Apollo 13-110

Overview

About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.

Our Training Locations

USA & CANADAINDIASOUTHEAST ASIAMIDDLE EAST & AFRICAEUROPE
DallasHyderabadBandar Seri BegawanDubaiAmsterdam
HoustonBengaluruJakartaMuscatLondon
AustinPuneKuala LumpurBahrainParis
San Jose
ChennaiManilaJeddahIstanbul
San FranciscoMumbaiSingaporeRiyadhDublin
BostonNew DelhiPulau UjongDammamRotterdam
New YorkGurgaonBangkokJohannesburgThe Hague
Fort LauderdaleNoidaHanoiAddis AbabaUtrecht
MiamiCairoManchester
PhoenixDohaBirmingham
TunisBerlin
Abu DhabiGlasgow

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 0
  • Assessments Yes
  • Why is this?

    A great deal of ITSM training is focused on ‘Training to pass the exam’, and not on ‘how to practically apply the theory’ in day-to-day work. Adopting best practices represents an ‘organizational change’. There is often too little attention to the ‘ABC’ (Attitude, Behavior, Culture), the need to ‘create buy-in’, ‘overcome resistance’ and ‘empower people to change’.

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$429.00 $249.00