ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Overview
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
ITIL 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.
Further details of this course will be added later in 2019 once released.
Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value
Training Options
| E-LEARNING | ONLINE TRAINING | CLASSROOM TRAINING |
|---|---|---|
| 1. 90 days access to high-quality self-paced e-learning content created by industry experts 2. Learner assistance and support 3. Downloadable PDF of Student Training Material 4. Two official PeopleCert Mock Exam with Answer Key 5. Official PeopleCert Exam Included | 1. Everything in E-Learning, Plus 2. Flexible weekdays/weekends classes 3. Repeat next scheduled live online classes at no extra cost
| 1. Everything in Live Plus 2. Repeat next scheduled live online / classroom classes at no extra cost |
We can schedule next batch, as per your convenient dates
Course Features
- Lectures 15
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 2
- Assessments Yes
E-Learning videos
Please click on lecture titles / names, to PLAY the lecture videos below
- Customer journey, target market and stakeholders (EXPLORE step)
- Fostering stakeholder relationships (ENGAGE step)
- ENGAGE continued, with relationship and supplier management practices
- Shaping demand and defining service offerings (OFFER step)
- OFFER continued, with business analysis practice
- Aligning expectations and agreeing service details (AGREE step)
- Onboarding and off-boarding customers and users (ONBOARD step)
- ONBOARD continued, with service catalog management and service desk practices
- Continual value co-creation (CO-CREATE step)
- Realizing and validating service value (REALIZE step)
- REALIZE continued, including portfolio management practice
Sample Paper and Answers
