ITIL 4 Specialist: Drive Stakeholder Value (DSV) Certification Training

$829.00 $449.00
ITIL Specialist DSV-69

         

Overview

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

Training Options

E-LEARNINGLIVE ONLINECLASSROOM TRAINING
180 days access to high-quality self-paced e-learning (video lectures) content created by industry experts Everything in E-Learning, Plus Everything in Live Online Plus
24x7x365 - Learner assistance and support Flexible weekdays/weekends classes Repeat next scheduled live online / classroom classes at no extra cost
Downloadable PDF of Student Training Material Repeat next scheduled live online classes at no extra cost
Two official PeopleCert Mock Exam with Answer Key
Official PeopleCert Exam Included
Free 60 days access to CAPM / PMP course, Based on PMBOK® Guide 6th Edition

30% Discount Code

We have scheduled batches running each week, please provide your preferred dates to start LIVE online training.

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Our Training Locations

USA & CANADAINDIASOUTHEAST ASIAMIDDLE EAST & AFRICAEUROPE
DallasHyderabadBandar Seri BegawanDubaiAmsterdam
HoustonBengaluruJakartaMuscatLondon
AustinPuneKuala LumpurBahrainParis
San Jose
ChennaiManilaJeddahIstanbul
San FranciscoMumbaiSingaporeRiyadhDublin
BostonNew DelhiPulau UjongDammamRotterdam
New YorkGurgaonBangkokJohannesburgThe Hague
Fort LauderdaleNoidaHanoiAddis AbabaUtrecht
MiamiCairoManchester
PhoenixDohaBirmingham
TunisBerlin
Abu DhabiGlasgow

Course Features

  • Lectures 16
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 105
  • Assessments Yes

Muralidhar Gaddam is certified ITIL® , PMP®, PRINCE2® Practitioner, MSP® Practitioner, VeriSM™ Professional and DevOps Trainer. He has over 20 years of IT Consulting & Project Management experience and has Worked with global teams in USA, Netherlands, Canada, India and Australia.

Mr. Murali has used is real live project experience to develop the course materials for ITIL & Project management. Backed with 25 years of IT experience supporting diverse industries in leading tier one global organizations, he is a computer engineer by education, a certified corporate trainer and coach.

Mr. Murali has multi domain experience as a trainer and subject matter expert in areas of IT service management, IT infrastructure services, software ODC management, systems programming, IT systems technical management, project and program management, databases, operating systems, transaction processing systems, operations control management, middle ware, data centers and servers.

$829.00 $449.00