ITIL 4 Specialist: Drive Stakeholder Value (DSV) Certification Training
Overview
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
ITIL 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.
Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value
Training Options
| E-LEARNING | LIVE ONLINE | CLASSROOM TRAINING |
|---|---|---|
| 180 days access to high-quality self-paced e-learning (video lectures) content created by industry experts | Everything in E-Learning, Plus | Everything in Live Online Plus |
| 24x7x365 - Learner assistance and support | Flexible weekdays/weekends classes | Repeat next scheduled live online / classroom classes at no extra cost |
| Downloadable PDF of Student Training Material | Repeat next scheduled live online classes at no extra cost | |
| Two official PeopleCert Mock Exam with Answer Key | ||
| Official PeopleCert Exam Included | ||
| Free 60 days access to CAPM / PMP course, Based on PMBOK® Guide 6th Edition |
We have scheduled batches running each week, please provide your preferred dates to start LIVE online training.
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Our Training Locations
| USA & CANADA | INDIA | SOUTHEAST ASIA | MIDDLE EAST & AFRICA | EUROPE |
|---|---|---|---|---|
| Dallas | Hyderabad | Bandar Seri Begawan | Dubai | Amsterdam |
| Houston | Bengaluru | Jakarta | Muscat | London |
| Austin | Pune | Kuala Lumpur | Bahrain | Paris |
| San Jose | Chennai | Manila | Jeddah | Istanbul |
| San Francisco | Mumbai | Singapore | Riyadh | Dublin |
| Boston | New Delhi | Pulau Ujong | Dammam | Rotterdam |
| New York | Gurgaon | Bangkok | Johannesburg | The Hague |
| Fort Lauderdale | Noida | Hanoi | Addis Ababa | Utrecht |
| Miami | Cairo | Manchester | ||
| Phoenix | Doha | Birmingham | ||
| Tunis | Berlin | |||
| Abu Dhabi | Glasgow |
Course Features
- Lectures 16
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 105
- Assessments Yes
E-Learning videos
Please click on lecture titles / names, to PLAY the lecture videos below
- Introduction
- The customer journey
- The Explore step – targeting markets and stakeholders
- The Engage step – fostering stakeholder relationships
- The Engage step…continued
- The Offer step – shaping demand and service offerings
- The Offer step…continued
- The Agree step – aligning expectations and agree service details
- The Onboard step – onboard and off-board customers and users
- The Onboard step…continued
- The Co-create step – act together to ensure continual value co-creation
- The Realize step – realize and validate service value
- The Realize step…continued
- The Realize step…continued
References
