Training Options
| E-LEARNING | LIVE ONLINE | CLASSROOM TRAINING |
|---|---|---|
| 180 days access to high-quality self-paced e-learning (video lectures) content created by industry experts | Everything in E-Learning, Plus | Everything in Live Online Plus |
| 24x7x365 - Learner assistance and support | Flexible weekdays/weekends classes | Repeat next scheduled live online / classroom classes at no extra cost |
| Downloadable PDF of Student Training Material | Repeat next scheduled live online classes at no extra cost | |
| Two official PeopleCert Mock Exam with Answer Key | ||
| Official PeopleCert Exam Included | ||
| Free 90 days e-learning access to PMI's Certified Associate in Project Management (CAPM) - Course Valued at USD 398. upon request |
Please select the product, you would like to purchase, from the offerings mentioned below:
- ITIL® Specialist: Drive Stakeholder Value (DSV) E-learning Self-Paced Training Videos and Official PeopleCert Certification Exam. Course code: ITIL4DSV-E$ 599.00 USD Add to basket
Approved ITIL® 4 Specialist: Drive Stakeholder Value (DSV) e-learning course for structured content and user friendliness by PeopleCert
Official ITIL® 4 Specialist: Drive Stakeholder Value (DSV) PeopleCert /… - ITIL® Specialist: Drive Stakeholder Value (DSV) E-learning Self-Paced Training Videos and Official PeopleCert Certification Exam 2 Attempts. Course code: ITIL4DSV-E-2$ 645.00 USD Add to basket
2 Attempts at Exam
Approved ITIL® 4 Specialist: Drive Stakeholder Value (DSV) e-learning course for structured content and user friendliness by PeopleCert
Official ITIL® 4 Specialist: Drive Stakeholder…
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Course Summary for ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
Customer is a very important stake holder of all businesses, Value creation through enriched customer experience is the primary objective of most of the organizations in the era of digital world. Organizations are selling experience and then matching their products or services to that experience through digital platforms & technologies backed by Information & Communication Technology. Before digital era, products & services were launched in the market first & customer was expected to derive the value, today organizations create experience to enable Customer Journey – where both customer & producer engage together & interact to co-create value.
1worldtraining.com ITIL® 4 DSV program will help you in elevating your career to business & strategic management roles. 1worldtraining.com ITIL® 4 DSV program help you integrate the system & workflows between all stakeholders & producers to increase the stakeholder value.
Sample ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification E-learning Training videos by 1WorldTraining.
Overview
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
See ITIL® 4 DSV Introduction Video
ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.
Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value
We have scheduled batches running each week, please provide your preferred dates to start LIVE online training.
Interested in licensing training ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training materials as a corporate training provider, Learning & Development Department / Commercial / Nonprofit training provider?
Contact us, if you want ready made, high quality student and trainer
Our Training Locations
| USA & CANADA | INDIA | SOUTHEAST ASIA | MIDDLE EAST & AFRICA | EUROPE |
|---|---|---|---|---|
| Dallas | Hyderabad | Bandar Seri Begawan | Dubai | Amsterdam |
| Houston | Bengaluru | Jakarta | Muscat | London |
| Austin | Pune | Kuala Lumpur | Bahrain | Paris |
| San Jose | Chennai | Manila | Jeddah | Istanbul |
| San Francisco | Mumbai | Singapore | Riyadh | Dublin |
| Boston | New Delhi | Pulau Ujong | Dammam | Rotterdam |
| New York | Gurgaon | Bangkok | Johannesburg | The Hague |
| Fort Lauderdale | Noida | Hanoi | Addis Ababa | Utrecht |
| Miami | Cairo | Manchester | ||
| Phoenix | Doha | Birmingham | ||
| Tunis | Berlin | |||
| Abu Dhabi | Glasgow |
Course Features
- Lectures 19
- Quizzes 2
- Duration 50 hours
- Skill level All levels
- Language English
- Students 110
- Assessments Yes
- E-Learning videos
Please click on lecture titles / names, to PLAY the lecture videos below
- Introduction to ITIL® 4 DSV
- The customer journey
- The Explore step – targeting markets and stakeholders
- The Engage step – fostering stakeholder relationships
- The Engage step…continued
- The Offer step – shaping demand and service offerings
- The Offer step…continued
- The Agree step – aligning expectations and agree service details
- The Onboard step – onboard and off-board customers and users
- The Onboard step…continued
- The Co-create step – act together to ensure continual value co-creation
- The Realize step – realize and validate service value
- The Realize step…continued
- The Realize step…continued
- References
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