ITIL® 4 Foundation Practice Questions for Exam Preparation

E-LEARNING VIDEOS 5

*** Please click on lecture titles / names, to PLAY the lecture videos below***

• Lecture1.1
  Concepts of ITIL
  28 min
• Lecture1.2
  The 4 dimensions of service management
  59 min
• Lecture1.3
  General Management Practices
  01 hour 10 min
• Lecture1.4
  Service Desk
  55 min
• Lecture1.5
  Technical management practices
  11 min