ITIL 4 Foundation Official PeopleCert Certification Training
ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
I have taken ITIL Foundation, how should I transition to ITIL 4?
If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition easily to the new ITIL 4 scheme. There is a large amount of new material in ITIL 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL 4 Foundation guidance. Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL 4 scheme.
Why this ITIL 4 Foundation training?
ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.
What you will learn
This two-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.
About the exam and certification
The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Who should attend?
Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.
There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.
ITIL® 4 Foundation was launched in February 2019. The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 FOUNDATION is a good/ best practice enterprise framework for the digital economy, which is vendor neutral, non-prescriptive, and best practice framework for improving the quality of services, aligning service delivery to business requirements, increasing profits and reducing costs.
ITIL® Managing Professional (ITIL® MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL® Strategic Leader (ITIL® SL) recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® Strategic Leader (ITIL® SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.
To obtain the designation ITIL® Managing Professional or ITIL® Strategic Leader, the professional must complete all modules in each stream, with ITIL® Strategist being a universal module for both streams.
Managing Professional and Strategic Leader ITIL® Courses are proposed to be launched in the third quarter of 2019.
|E-LEARNING||LIVE ONLINE||CLASSROOM TRAINING|
|90 days access to high-quality self-paced e-learning content created by industry experts||Everything in E-Learning, Plus||Everything in Live Online Plus|
|Learner assistance and support||Flexible weekdays/weekends classes||Repeat next scheduled live online / classroom classes at no extra cost|
|Downloadable PDF of Student Training Material||Repeat next scheduled live online classes at no extra cost|
|Two official PeopleCert Mock Exam with Answer Key|
|Official PeopleCert Exam Included|
We can schedule next batch, as per your convenient dates
Our Training Locations
|USA & CANADA||INDIA||SOUTHEAST ASIA||MIDDLE EAST & AFRICA||EUROPE|
|Dallas||Hyderabad||Bandar Seri Begawan||Dubai||Amsterdam|
|Boston||New Delhi||Pulau Ujong||Dammam|
|Fort Lauderdale||Noida||Hanoi||Addis Ababa|
- Lectures 17
- Quizzes 0
- Duration 16 hours
- Skill level All levels
- Language English
- Students 21
- Assessments Yes
*** Please click on lecture titles / names, to PLAY the lecture videos below***
- Service management key concepts
- Four dimensions of service management
- ITIL guiding principles
- Service value system
- Continual improvement
- Practices overview and general management practices
- Service management practices part 1
- Service management practices part 1 continued
- Service management practices part 1 continued
- Service management practices part 2
- Technical management practices
- Mock exam part 1
- Mock exam part 2
- ITIL Foundation Material
- ITIL 4 Foundation sample papers questions and rationales