ITIL 4 Specialist: Create Deliver and Support (CDS) Certification Training
ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
Why take this ITIL 4 Create, Deliver & Support training?
This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.
What will you learn?
This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows. The purpose of the ITIL 4 Create, Deliver & Support course is:
- to provide the candidate with an understanding of how to integrate different value streams and activities;
- to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
- to provide the candidate with an understanding of service performance, service quality and improvement methods.
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 CDS exam.
Participants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
24 hours (3 days)
Who should attend this ITIL 4 Create, Deliver & Support training?
This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.
For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.
Certification: On Passing Exam you become, ITIL® Specialist: Create Deliver and Support
|E-LEARNING||LIVE ONLINE||CLASSROOM TRAINING|
|180 days access to high-quality self-paced e-learning (video lectures) content created by industry experts||Everything in E-Learning, Plus||Everything in Live Online Plus|
|24x7x365 - Learner assistance and support||Flexible weekdays/weekends classes||Repeat next scheduled live online / classroom classes at no extra cost|
|Downloadable PDF of Student Training Material||Repeat next scheduled live online classes at no extra cost|
|Two official PeopleCert Mock Exam with Answer Key|
|Official PeopleCert Exam Included|
|Free 60 days access to CAPM / PMP course, Based on PMBOK® Guide 6th Edition|
We have scheduled batches running each week, please provide your preferred dates to start LIVE online training.
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Our Training Locations
|USA & CANADA||INDIA||SOUTHEAST ASIA||MIDDLE EAST & AFRICA||EUROPE|
|Dallas||Hyderabad||Bandar Seri Begawan||Dubai||Amsterdam|
|Boston||New Delhi||Pulau Ujong||Dammam||Rotterdam|
|New York||Gurgaon||Bangkok||Johannesburg||The Hague|
|Fort Lauderdale||Noida||Hanoi||Addis Ababa||Utrecht|
- Lectures 12
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 2600
- Assessments Yes
*** Please click on lecture titles / names, to PLAY the lecture videos below***
- Concepts and challenges
- Shift left, resources, measurement and reporting, continual improvement
- Value and use of information technology
- Part 1 : Value streams
- Part 2 : Value streams for new service development and user support
- Part 1 : Work prioritization
- Part 2 : Sourcing
- Practices – part 1
- Practices – part 2
- Practices – part 3
- ITIL 4 CDS Sample Paper and Rationales
- ITIL 4 CDS Course Material