ITIL 4 Specialist: Create Deliver and Support (CDS) Certification Training

$799.00 $599.00
ITIL Specialist CDS-66

         

Overview

ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.

Why take this ITIL 4 Create, Deliver & Support training?

This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.

What will you learn?

This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows. The purpose of the ITIL 4 Create, Deliver & Support course is:

  • to provide the candidate with an understanding of how to integrate different value streams and activities;
  • to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
  • to provide the candidate with an understanding of service performance, service quality and improvement methods.

Course approach

This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 CDS exam.

Course material

Participants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Duration

24 hours (3 days)

Who should attend this ITIL 4 Create, Deliver & Support training?

This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.

Prerequisites

For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.

Certification: On Passing Exam you become, ITIL® Specialist: Create Deliver and Support

Training Options

E-LEARNINGLIVE ONLINECLASSROOM TRAINING
180 days access to high-quality self-paced e-learning (video lectures) content created by industry experts Everything in E-Learning, Plus Everything in Live Online Plus
24x7x365 - Learner assistance and support Flexible weekdays/weekends classes Repeat next scheduled live online / classroom classes at no extra cost
Downloadable PDF of Student Training Material Repeat next scheduled live online classes at no extra cost
Two official PeopleCert Mock Exam with Answer Key
Official PeopleCert Exam Included
Free 60 days access to CAPM / PMP course, Based on PMBOK® Guide 6th Edition

30% Discount Code

We have scheduled batches running each week, please provide your preferred dates to start LIVE online training.

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Our Training Locations

USA & CANADAINDIASOUTHEAST ASIAMIDDLE EAST & AFRICAEUROPE
DallasHyderabadBandar Seri BegawanDubaiAmsterdam
HoustonBengaluruJakartaMuscatLondon
AustinPuneKuala LumpurBahrainParis
San Jose
ChennaiManilaJeddahIstanbul
San FranciscoMumbaiSingaporeRiyadhDublin
BostonNew DelhiPulau UjongDammamRotterdam
New YorkGurgaonBangkokJohannesburgThe Hague
Fort LauderdaleNoidaHanoiAddis AbabaUtrecht
MiamiCairoManchester
PhoenixDohaBirmingham
TunisBerlin
Abu DhabiGlasgow

Course Features

  • Lectures 12
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 2600
  • Assessments Yes

Muralidhar Gaddam is certified ITIL® , PMP®, PRINCE2® Practitioner, MSP® Practitioner, VeriSM™ Professional and DevOps Trainer. He has over 20 years of IT Consulting & Project Management experience and has Worked with global teams in USA, Netherlands, Canada, India and Australia.

Mr. Murali has used is real live project experience to develop the course materials for ITIL & Project management. Backed with 25 years of IT experience supporting diverse industries in leading tier one global organizations, he is a computer engineer by education, a certified corporate trainer and coach.

Mr. Murali has multi domain experience as a trainer and subject matter expert in areas of IT service management, IT infrastructure services, software ODC management, systems programming, IT systems technical management, project and program management, databases, operating systems, transaction processing systems, operations control management, middle ware, data centers and servers.

$799.00 $599.00