SDI Service Desk Manager SDM
| Module 1 | E-Learning Videos |
|---|---|
| Lecture 1 | SDM - Introduction |
| Lecture 2 | SDM - L1 - Defining Strategic Requirements |
| Lecture 3 | SDM - L2 - Developing A Strategic Rule |
| Lecture 4 | SDM - L3 - Service Desk Manager Role |
| Lecture 5 | SDM - L4 - Organizational Change And Project Management |
| Lecture 6 | SDM - L5 - Teamwork And Communicational Skills |
| Lecture 7 | SDM - L6 - Staff Recruitment Retention And Development |
| Lecture 8 | SDM - L7 - Management And Leadership |
| Lecture 9 | SDM - L8 - Effective Management Of Resources |
| Lecture 10 | SDM - L9 - An Introduction to IT Service Management |
| Lecture 11 | SDM - L10 - IT Service Management - 1 |
| Lecture 12 | SDM - L11 - IT Service Management - 2 |
| Lecture 13 | SDM - L12 - Quality Assurance |
| Lecture 14 | SDM - L13 - Management Information And Performance Results |
| Lecture 15 | SDM - Sample Paper 1 (Part 1) |
| Lecture 16 | SDM - Sample Paper 1 (Part 2) |
| Lecture 17 | SDM - Sample Paper 2 (Part 1) |
| Lecture 18 | SDM - Sample Paper 2 (Part 2) |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | SDI SDM Study Material |
| Lecture 2 | SDI Service Desk Manager (SDM) Sample Paper 1 and Mock Exam |
| Lecture 3 | SDI Service Desk Manager (SDM) Sample Paper 2 and Mock Exam |
| Module 3 | Miscellaneous |
| Lecture 1 | Letter of Course Attendance is Mandatory |
| Lecture 2 | PeopleCert Exam Voucher |
| Lecture 3 | Contact your Trainer |
