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Service Desk Analyst v8

SDI Service Desk Analyst (SDA) Course

    Module 1E-learning videos
    Lecture 1SDA-Course Introduction 
    Lecture 2SDA-L1-Roles and Responsibilities 
    Lecture 3SDA-L2-Relationship Management 
    Lecture 4SDA-L3-Effective Communication skills and Competencies 
    Lecture 5SDA-L4-Problem Solving 
    Lecture 6SDA-L5 Part-1-Effective Rapport and Conflict Management Skills 
    Lecture 7SDA-L5-Part-2-Interaction Management Skills 
    Lecture 8SDA-L6- Effective Process Management 
    Lecture 9SDA-L7-IT Service Management 
    Lecture 10SDA-L8-IT Service Management second Part1-2 
    Lecture 11SDA-L8-IT Service Management second Part 2-2 
    Lecture 12SDA-L9-Quality Assurance for the Service Desk 
    Lecture 13SDA-L10-Service Desk Technologies 
    Lecture 14SDA-SampleQuestion-Set1 
    Lecture 15SDA-SampleQuestions-Set2 
    Module 2Study Material, Sample Papers and Sample Exams
    Lecture 1SDI SDA Study Material 
    Lecture 2Sample Paper 1 and Sample Exam 
    Lecture 3Sample Paper 2 and Sample Exam 
    Module 3Miscellaneous
    Lecture 1Letter of Course Attendance is Mandatory 
    Lecture 2PeopleCert Exam Voucher 
    Lecture 3E-Learning Course access and PeopleCert Exam Voucher extension 
    Lecture 4Directory of all courses offered by 1 World Training 
    Lecture 5Contact your Trainer 
    Lecture 6Course Evaluation Form 
    Lecture 7Customer Complaint Form 
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    1 World Training

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