
SDI Service Desk Analyst (SDA) Course
Module 1 | E-learning videos | |
---|---|---|
Lecture 1 | SDA-Course Introduction | |
Lecture 2 | SDA-L1-Roles and Responsibilities | |
Lecture 3 | SDA-L2-Relationship Management | |
Lecture 4 | SDA-L3-Effective Communication skills and Competencies | |
Lecture 5 | SDA-L4-Problem Solving | |
Lecture 6 | SDA-L5 Part-1-Effective Rapport and Conflict Management Skills | |
Lecture 7 | SDA-L5-Part-2-Interaction Management Skills | |
Lecture 8 | SDA-L6- Effective Process Management | |
Lecture 9 | SDA-L7-IT Service Management | |
Lecture 10 | SDA-L8-IT Service Management second Part1-2 | |
Lecture 11 | SDA-L8-IT Service Management second Part 2-2 | |
Lecture 12 | SDA-L9-Quality Assurance for the Service Desk | |
Lecture 13 | SDA-L10-Service Desk Technologies | |
Lecture 14 | SDA-SampleQuestion-Set1 | |
Lecture 15 | SDA-SampleQuestions-Set2 | |
Module 2 | Study Material, Sample Papers and Sample Exams | |
Lecture 1 | SDI SDA Study Material | |
Lecture 2 | Sample Paper 1 and Sample Exam | |
Lecture 3 | Sample Paper 2 and Sample Exam | |
Module 3 | Miscellaneous | |
Lecture 1 | Letter of Course Attendance is Mandatory | |
Lecture 2 | PeopleCert Exam Voucher | |
Lecture 3 | E-Learning Course access and PeopleCert Exam Voucher extension | |
Lecture 4 | Directory of all courses offered by 1 World Training | |
Lecture 5 | Contact your Trainer | |
Lecture 6 | Course Evaluation Form | |
Lecture 7 | Customer Complaint Form |