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ITIL®4 Practitioner: Service Request Management

    Module 1E-Learning Videos
    Lecture 1Introduction to the Course 
    Lecture 2Module 1 - Key concepts of Service Request Management 
    Lecture 3Module 2 -Value Streams and Processes 
    Lecture 4Module 3 - Organizations and People 
    Lecture 5Module 4 - Information and Technology 
    Lecture 6Module 5 - Partners and suppliers 
    Lecture 7Module 6 - Service Request Management Capability Development 
    Lecture 8Service Request Management Sample Paper 1 
    Lecture 9Service Request Management Sample Paper 2 
    Lecture 10What's Next 
    Module 2Study Material
    Lecture 1Study Material 
    Module 3Sample Papers and Quiz
    Lecture 1Sample Paper 1 
    Lecture 2Sample Paper 2 
    Module 4Miscellaneous
    Lecture 1Letter of Course Attendance is Mandatory 
    Lecture 2PeopleCert Exam Voucher and ebook 
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