ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Training
| Module 1 | E-learning videos |
|---|---|
| Lecture 1 | Introduction to ITIL® 4 DPI |
| Lecture 2 | Concepts of DPI |
| Lecture 3 | Scope principles and methods of DPI |
| Lecture 4 | Role of GRC |
| Lecture 5 | Principles and methods of continual improvement – part 1 |
| Lecture 6 | Principles and methods of continual improvement – part 2 |
| Lecture 7 | Principles and methods of continual improvement – part 2 …contd |
| Lecture 8 | Principles and methods of communication and OCM |
| Lecture 9 | Principles and methods of measurement and reporting in DPI |
| Lecture 10 | DPI in value streams and processes – part 1 |
| Lecture 11 | DPI in value streams and processes – part 2 |
| Lecture 12 | Practices |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | ITIL4 DPI Study Material |
| Lecture 2 | ITIL® 4 DPI sample paper 1 and mock exam |
| Lecture 3 | ITIL® 4 DPI sample paper 2 and mock exam |
| Module 3 | Miscellaneous |
| Lecture 1 | PeopleCert Exam Voucher and eBook |
| Lecture 2 | References |
| Lecture 3 | Special Offers |
| Lecture 4 | Letter of Course Attendance is Mandatory |
| Lecture 5 | Directory of all courses offered by 1 World Training |
| Lecture 6 | Contact your Trainer |
| Lecture 7 | Course Evaluation Form |
| Lecture 8 | Survey Feedback Form: |
| Lecture 9 | Customer Complaint Form |
