ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Training
| Module 1 | E-learning videos | |
|---|---|---|
| Lecture 1 | Introduction to ITIL® 4 DPI | |
| Lecture 2 | Concepts of DPI | |
| Lecture 3 | Scope principles and methods of DPI | |
| Lecture 4 | Role of GRC | |
| Lecture 5 | Principles and methods of continual improvement – part 1 | |
| Lecture 6 | Principles and methods of continual improvement – part 2 | |
| Lecture 7 | Principles and methods of continual improvement – part 2 …contd | |
| Lecture 8 | Principles and methods of communication and OCM | |
| Lecture 9 | Principles and methods of measurement and reporting in DPI | |
| Lecture 10 | DPI in value streams and processes – part 1 | |
| Lecture 11 | DPI in value streams and processes – part 2 | |
| Lecture 12 | Practices | |
| Module 2 | Study Material, Sample Papers and Sample Exams | |
| Lecture 1 | ITIL4 DPI Study Material | |
| Lecture 2 | ITIL® 4 DPI Sample Paper 1 and Sample Exam | |
| Lecture 3 | ITIL® 4 DPI Sample Paper 2 and Sample Exam | |
| Module 3 | Miscellaneous | |
| Lecture 1 | Letter of Course Attendance is Mandatory | |
| Lecture 2 | PeopleCert Exam Voucher and eBook | |
| Lecture 3 | E-Learning Course access and PeopleCert Exam Voucher extension | |
| Lecture 4 | References | |
| Lecture 5 | Special Offers | |
| Lecture 6 | Directory of all courses offered by 1 World Training | |
| Lecture 7 | Contact your Trainer | |
| Lecture 8 | Course Evaluation Form | |
| Lecture 9 | Survey Feedback Form: | |
| Lecture 10 | Customer Complaint Form |
