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ITIL® 4 Specialist: Monitor, Support and Fulfil

    Module 1Monitor Support and Fulfil
    Lecture 1Introduction to The Course 
    Lecture 2Introduction to Monitor Support and Fulfil Practices 
    Module 2Incident Management - eLearning Videos
    Lecture 1Introduction to Incident Management 
    Lecture 2Value Streams and Processes 
    Lecture 3Organizations and People 
    Lecture 4Information and Technology 
    Lecture 5Partners And Suppliers 
    Lecture 6Incident Management Capability Development 
    Lecture 7Incident Managment Sample Paper 1 
    Lecture 8Sample Paper 1 
    Lecture 9Incident Management Sample Paper 2 
    Lecture 10Sample Paper 2 
    Module 3Problem Management - eLearning Videos
    Lecture 1Introduction to The Course 
    Lecture 2Key Concepts of Problem Management 
    Lecture 3Value Streams and Processes 
    Lecture 4Organizations and People 
    Lecture 5Information and Technology 
    Lecture 6Partners and Suppliers 
    Lecture 7Problem Management Capability Development 
    Lecture 8Problem Management Sample Paper 1 
    Lecture 9Sample Paper 1 
    Lecture 10Problem Management Sample Paper 2 
    Lecture 11Sample Paper 2 
    Module 4Service Desk - eLearning Videos
    Lecture 1Introduction to The Course 
    Lecture 2Introduction to Service Desk 
    Lecture 3Value Streams and Processes 
    Lecture 4 Organizations and People 
    Lecture 5Information and Technology 
    Lecture 6Partners and Suppliers 
    Lecture 7Service Desk Capability Development 
    Lecture 8Service Desk Sample Paper 1 
    Lecture 9Sample Paper 1 
    Lecture 10Service Desk Sample Paper 2 
    Lecture 11Sample Paper 2 
    Module 5Monitoring and Event Management - eLearning Videos
    Lecture 1Introduction to the course 
    Lecture 2Introduction to Monitoring and Event Management - Part 1 
    Lecture 3Introduction to Monitoring and Event Management - Part 2 
    Lecture 4Value Streams and Processes - Part 1 
    Lecture 5Value Streams and Processes - Part 2 
    Lecture 6Organizations and People 
    Lecture 7Information and Technology 
    Lecture 8Partners and Suppliers 
    Lecture 9Monitoring and Event Management Capability Development 
    Lecture 10Monitoring and Event Management Sample Paper 1 
    Lecture 11Sample Paper 1 
    Lecture 12Monitoring and Event Management Sample Paper 2 
    Lecture 13Sample Paper 2 
    Module 6Service Request Management - eLearning Videos
    Lecture 1Introduction to the Course 
    Lecture 2Key concepts of Service Request Management 
    Lecture 3Value Streams and Processes 
    Lecture 4Organizations and People 
    Lecture 5Information and Technology 
    Lecture 6Partners and Suppliers 
    Lecture 7Service Request Management Capability Development 
    Lecture 8Service Request Management Sample Paper 1 
    Lecture 9Sample Paper 1 
    Lecture 10Service Request Management Sample Paper 2 
    Lecture 11Sample Paper 2 
    Module 7Monitor, Support and Fulfil Examinations
    Lecture 1Monitor Support and Fulfil Sample Paper 1 - Part 1 
    Lecture 2Monitor Support and Fulfil Sample Paper 1 - Part 2 
    Lecture 3Monitor Support and Fulfil Sample Paper 1 – Part 3 
    Lecture 4Monitor Support and Fulfil Sample Paper 2 - Part 1 
    Lecture 5Monitor Support and Fulfil Sample Paper 2 - Part 2 
    Lecture 6Monitor Support and Fulfil Sample Paper 2 - Part 3 
    Module 8What is Next
    Lecture 1What's Next 
    Module 9Study Materials, Sample Papers and Exam Simulations
    Lecture 1Study Material 
    Lecture 2Sample Paper 1 and Exam Simulations 
    Lecture 3Sample Paper 2 and Exam Simulations 
    Module 10Miscellaneous
    Lecture 1Letter of Course Attendance is Mandatory 
    Lecture 2PeopleCert Exam Voucher and ebook 
    Lecture 3Contact your Trainer 
    Lecture 4Course Evaluation Form 
    Lecture 5Survey Feedback Form 
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