ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training
| Module 1 | E-learning videos | |
|---|---|---|
| Lecture 1 | Introduction to ITIL® 4 DSV - Preview | |
| Lecture 2 | The customer journey | |
| Lecture 3 | The Explore step – targeting markets and stakeholders | |
| Lecture 4 | The Engage step – fostering stakeholder relationships | |
| Lecture 5 | The Engage step…continued | |
| Lecture 6 | The Offer step – shaping demand and service offerings | |
| Lecture 7 | The Offer step…continued | |
| Lecture 8 | The Agree step – aligning expectations and agree service details | |
| Lecture 9 | The Onboard step – onboard and off-board customers and users | |
| Lecture 10 | The Onboard step…continued | |
| Lecture 11 | The Co-create step – act together to ensure continual value co-creation | |
| Lecture 12 | The Realize step – realize and validate service value | |
| Lecture 13 | The Realize step…continued | |
| Lecture 14 | The Realize step…continued | |
| Module 2 | Study Material, Sample papers and mock exams | |
| Lecture 1 | ITIL® 4 DSV Study Material | |
| Lecture 2 | ITIL® 4 DSV sample paper 1 and mock exam | |
| Lecture 3 | ITIL® 4 DSV sample paper 2 and mock exam | |
| Module 3 | Miscellaneous | |
| Lecture 1 | PeopleCert Exam Voucher and eBook | |
| Lecture 2 | Letter of Course Attendance is Mandatory | |
| Lecture 3 | References | |
| Lecture 4 | Special Offer | |
| Lecture 5 | Directory of all courses offered by 1 World Training | |
| Lecture 6 | Contact your Trainer | |
| Lecture 7 | Course Evaluation Form | |
| Lecture 8 | Survey Feedback Form: | |
| Lecture 9 | Customer Complaint Form |
