ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training
| Module 1 | E-learning videos |
|---|---|
| Lecture 1 | Introduction to ITIL® 4 DSV - Preview |
| Lecture 2 | The customer journey |
| Lecture 3 | The Explore step – targeting markets and stakeholders |
| Lecture 4 | The Engage step – fostering stakeholder relationships |
| Lecture 5 | The Engage step…continued |
| Lecture 6 | The Offer step – shaping demand and service offerings |
| Lecture 7 | The Offer step…continued |
| Lecture 8 | The Agree step – aligning expectations and agree service details |
| Lecture 9 | The Onboard step – onboard and off-board customers and users |
| Lecture 10 | The Onboard step…continued |
| Lecture 11 | The Co-create step – act together to ensure continual value co-creation |
| Lecture 12 | The Realize step – realize and validate service value |
| Lecture 13 | The Realize step…continued |
| Lecture 14 | The Realize step…continued |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study Material |
| Lecture 2 | ITIL® 4 DSV sample paper 1 and mock exam |
| Lecture 3 | ITIL® 4 DSV sample paper 2 and mock exam |
| Module 3 | Miscellaneous |
| Lecture 1 | PeopleCert Exam Voucher and eBook |
| Lecture 2 | Letter of Course Attendance is Mandatory |
| Lecture 3 | References |
| Lecture 4 | Special Offer |
| Lecture 5 | Directory of all courses offered by 1 World Training |
| Lecture 6 | Contact your Trainer |
| Lecture 7 | Course Evaluation Form |
| Lecture 8 | Survey Feedback Form: |
| Lecture 9 | Customer Complaint Form |
