ITIL® 4 Specialist: Create Deliver and Support (CDS) in French
ITIL® 4 Specialist: Create Deliver and Support (CDS) in French
| Module 1 | E-learning videos in French |
|---|---|
| Lecture 1 | Section 0 Introduction au cours |
| Lecture 2 | Section 1 Concepts et défis |
| Lecture 3 | Section 2 ‘Shift-left’ & Planification et gestion des ressources dans le SVS |
| Lecture 4 | Section 3 Information et technologies et le SVS |
| Lecture 5 | Section 4 Flux de valeur et pratiques pour le développement d’un nouveau service |
| Lecture 6 | Section 5 Flux de valeur et pratiques pour soutenir un service en direct |
| Lecture 7 | Section 6 Techniques et options pour Créer, Fournir et Soutenir |
| Lecture 8 | Section 7 Préparation à l’examen spécialiste ITIL 4 Créer, Fournir et Soutenir |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study Material |
| Lecture 2 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
| Lecture 3 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
| Lecture 4 | ITIL® 4 CDS Sample Paper 1 in French |
| Lecture 5 | ITIL® 4 CDS Sample Paper 2 in French |
| Module 3 | Miscellaneous |
| Lecture 1 | PeopleCert Exam Voucher and eBook |
| Lecture 2 | References |
| Lecture 3 | Special Offers |
| Lecture 4 | Letter of Course Attendance is Mandatory |
| Lecture 5 | Directory of all courses offered by 1 World Training |
| Lecture 6 | Contact your Trainer |
| Lecture 7 | Course Evaluation Form |
| Lecture 8 | Survey Feedback Form: |
| Lecture 9 | Customer Complaint Form |
| Module 4 | E-learning videos in English (Repeat of Course in English) |
| Lecture 1 | Concepts and challenges |
| Lecture 2 | Shift left, resources, measurement and reporting, continual improvement |
| Lecture 3 | Value and use of information technology |
| Lecture 4 | Part 1 : Value streams |
| Lecture 5 | Part 2 : Value streams for new service development and user support |
| Lecture 6 | Part 1 : Work prioritization |
| Lecture 7 | Part 2 : Sourcing |
| Lecture 8 | Practices – part 1 |
| Lecture 9 | Practices – part 2 |
| Lecture 10 | Practices – part 3 |
