
ITIL® 4 Specialist: Create Deliver and Support (CDS) in French
ITIL® 4 Specialist: Create Deliver and Support (CDS) in French
Module 1 | E-learning videos in French |
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Lecture 1 | Section 0 Introduction au cours |
Lecture 2 | Section 1 Concepts et défis |
Lecture 3 | Section 2 ‘Shift-left’ & Planification et gestion des ressources dans le SVS |
Lecture 4 | Section 3 Information et technologies et le SVS |
Lecture 5 | Section 4 Flux de valeur et pratiques pour le développement d’un nouveau service |
Lecture 6 | Section 5 Flux de valeur et pratiques pour soutenir un service en direct |
Lecture 7 | Section 6 Techniques et options pour Créer, Fournir et Soutenir |
Lecture 8 | Section 7 Préparation à l’examen spécialiste ITIL 4 Créer, Fournir et Soutenir |
Module 2 | Study Material, Sample papers and mock exams |
Lecture 1 | Study Material |
Lecture 2 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
Lecture 3 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
Lecture 4 | ITIL® 4 CDS Sample Paper 1 in French |
Lecture 5 | ITIL® 4 CDS Sample Paper 2 in French |
Module 3 | Miscellaneous |
Lecture 1 | PeopleCert Exam Voucher and eBook |
Lecture 2 | References |
Lecture 3 | Special Offers |
Lecture 4 | Letter of Course Attendance is Mandatory |
Lecture 5 | Directory of all courses offered by 1 World Training |
Lecture 6 | Contact your Trainer |
Lecture 7 | Course Evaluation Form |
Lecture 8 | Survey Feedback Form: |
Lecture 9 | Customer Complaint Form |
Module 4 | E-learning videos in English (Repeat of Course in English) |
Lecture 1 | Concepts and challenges |
Lecture 2 | Shift left, resources, measurement and reporting, continual improvement |
Lecture 3 | Value and use of information technology |
Lecture 4 | Part 1 : Value streams |
Lecture 5 | Part 2 : Value streams for new service development and user support |
Lecture 6 | Part 1 : Work prioritization |
Lecture 7 | Part 2 : Sourcing |
Lecture 8 | Practices – part 1 |
Lecture 9 | Practices – part 2 |
Lecture 10 | Practices – part 3 |