ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training
| Module 1 | E-learning videos | |
|---|---|---|
| Lecture 1 | 1.1 Concepts and challenges - Preview | |
| Lecture 2 | 1.2 Shift left, resources, measurement and reporting, continual improvementPage | |
| Lecture 3 | 1.3 Value and use of information technology | |
| Lecture 4 | 1.4 Part 1 : Value streams | |
| Lecture 5 | 1.5 Part 2 : Value streams for new service development and user support | |
| Lecture 6 | 1.6 Part 1 : Work prioritization | |
| Lecture 7 | 1.7 Part 2 : Sourcing | |
| Lecture 8 | 1.8 Practices – part 1 | |
| Lecture 9 | 1.9 Practices – part 2 | |
| Lecture 10 | 1.10 Practices – part 3 | |
| Module 2 | Study Material, Sample Papers and Sample Exams | |
| Lecture 1 | ITIL® 4 CDS Course Material | |
| Lecture 2 | ITIL® 4 CDS Sample Paper 1 and Sample Exam | |
| Lecture 3 | ITIL® 4 CDS Sample Paper 2 and Sample Exam | |
| Module 3 | Miscellaneous | |
| Lecture 1 | Letter of Course Attendance is Mandatory | |
| Lecture 2 | PeopleCert Exam Voucher and eBook | |
| Lecture 3 | E-Learning Course access and PeopleCert Exam Voucher extension | |
| Lecture 4 | Reference | |
| Lecture 5 | Special Offers | |
| Lecture 6 | Directory of all courses offered by 1 World Training | |
| Lecture 7 | Contact your Trainer | |
| Lecture 8 | Course Evaluation Form | |
| Lecture 9 | Survey Feedback Form: | |
| Lecture 10 | Customer Complaint Form |
