ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training
| Module 1 | E-learning videos |
|---|---|
| Lecture 1 | 1.1 Concepts and challenges - Preview |
| Lecture 2 | 1.2 Shift left, resources, measurement and reporting, continual improvementPage |
| Lecture 3 | 1.3 Value and use of information technology |
| Lecture 4 | 1.4 Part 1 : Value streams |
| Lecture 5 | 1.5 Part 2 : Value streams for new service development and user support |
| Lecture 6 | 1.6 Part 1 : Work prioritization |
| Lecture 7 | 1.7 Part 2 : Sourcing |
| Lecture 8 | 1.8 Practices – part 1 |
| Lecture 9 | 1.9 Practices – part 2 |
| Lecture 10 | 1.10 Practices – part 3 |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | ITIL® 4 CDS Course Material |
| Lecture 2 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
| Lecture 3 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
| Module 3 | Miscellaneous |
| Lecture 1 | ITIL® 4 CDS Sample Paper and Rationales |
| Lecture 2 | PeopleCert Exam Voucher and eBook |
| Lecture 3 | Reference |
| Lecture 4 | Special Offers |
| Lecture 5 | Letter of Course Attendance is Mandatory |
| Lecture 6 | Directory of all courses offered by 1 World Training |
| Lecture 7 | Contact your Trainer |
| Lecture 8 | Course Evaluation Form |
| Lecture 9 | Survey Feedback Form: |
| Lecture 10 | Customer Complaint Form |
