
ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training
Module 1 | E-learning videos |
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Lecture 1 | 1.1 Concepts and challenges - Preview |
Lecture 2 | 1.2 Shift left, resources, measurement and reporting, continual improvementPage |
Lecture 3 | 1.3 Value and use of information technology |
Lecture 4 | 1.4 Part 1 : Value streams |
Lecture 5 | 1.5 Part 2 : Value streams for new service development and user support |
Lecture 6 | 1.6 Part 1 : Work prioritization |
Lecture 7 | 1.7 Part 2 : Sourcing |
Lecture 8 | 1.8 Practices – part 1 |
Lecture 9 | 1.9 Practices – part 2 |
Lecture 10 | 1.10 Practices – part 3 |
Module 2 | Study Material, Sample papers and mock exams |
Lecture 1 | ITIL® 4 CDS Course Material |
Lecture 2 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
Lecture 3 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
Module 3 | Miscellaneous |
Lecture 1 | ITIL® 4 CDS Sample Paper and Rationales |
Lecture 2 | PeopleCert Exam Voucher and eBook |
Lecture 3 | Reference |
Lecture 4 | Special Offers |
Lecture 5 | Letter of Course Attendance is Mandatory |
Lecture 6 | Directory of all courses offered by 1 World Training |
Lecture 7 | Contact your Trainer |
Lecture 8 | Course Evaluation Form |
Lecture 9 | Survey Feedback Form: |
Lecture 10 | Customer Complaint Form |