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ITIL® 4 Practitioner: Service Desk

    Module 1E-Learning Videos
    Lecture 1Introduction to the Course 
    Lecture 2Introduction to Service Desk 
    Lecture 3Value Streams and Processes 
    Lecture 4Organizations and People 
    Lecture 5Information and Technology 
    Lecture 6Partners and Suppliers 
    Lecture 7Service Desk Capability Development 
    Lecture 8Service Desk Sample Paper - 1 
    Lecture 9Service Desk Sample Paper - 2 
    Lecture 10What's Next 
    Module 2Study Material
    Lecture 1ITIL® 4 Practitioner: Service Desk - Study Material 
    Module 3Sample Papers and Quiz
    Lecture 1Sample Paper - 1 
    Lecture 2Sample Paper - 2 
    Module 4Miscellaneous
    Lecture 1Letter of Course Attendance is Mandatory 
    Lecture 2PeopleCert Exam Voucher and ebook 
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