ITIL 4 Managing Professional Transition Module (MPT) Certification Training
| Module 1 | INTRODUCTION | |
|---|---|---|
| Lecture 1 | ITIL MPT Introduction | |
| Module 2 | ITIL MPT FOUNDATION | |
| Lecture 1 | Introduction | |
| Lecture 2 | Key concepts of service management | |
| Lecture 3 | The 4 dimensions of service management | |
| Lecture 4 | The 7 guiding principles | |
| Lecture 5 | The Service Value System (SVS) | |
| Module 3 | ITIL MPT CDS | |
| Lecture 1 | Concepts and challenges | |
| Lecture 2 | Resources, Measurement and Reporting, Continual Improvement | |
| Lecture 3 | Value streams | |
| Lecture 4 | Work prioritization | |
| Module 4 | ITIL MPT DSV | |
| Lecture 1 | Customer Journeys | |
| Lecture 2 | Engage | |
| Lecture 3 | Offer | |
| Lecture 4 | Onboard – Part 1 | |
| Lecture 5 | Onboard – Part 2 | |
| Lecture 6 | Co create | |
| Lecture 7 | Realize – Part 1 | |
| Lecture 8 | Realize – Part 1…contd | |
| Lecture 9 | Realize – Part 2 | |
| Module 5 | ITIL MPT HVIT | |
| Lecture 1 | Introduction | |
| Lecture 2 | HVIT Concepts | |
| Lecture 3 | HVIT Concepts …contd | |
| Lecture 4 | The Digital Product lifecycle | |
| Lecture 5 | Principles models and concepts | |
| Lecture 6 | Principles models and concepts …contd | |
| Module 6 | ITIL MPT DPI | |
| Lecture 1 | Scope Principles and Methods of DPI | |
| Lecture 2 | Role of GRC | |
| Lecture 3 | Principles and Methods of Communication and OCM | |
| Lecture 4 | Practices | |
| Module 7 | Study Material, Sample papers and mock exams | |
| Lecture 1 | Study Material | |
| Lecture 2 | ITIL 4 MPT Sample paper 1 and Sample exam | |
| Lecture 3 | ITIL 4 MPT Sample paper 2 and Sample exam | |
| Module 8 | Miscellaneous | |
| Lecture 1 | Letter of Course Attendance is Mandatory | |
| Lecture 2 | PeopleCert Exam Voucher | |
| Lecture 3 | E-Learning Course access and PeopleCert Exam Voucher extension | |
| Lecture 4 | Directory of all courses offered by 1 World Training | |
| Lecture 5 | Contact your Trainer | |
| Lecture 6 | Course Evaluation Form | |
| Lecture 7 | Survey Feedback Form: | |
| Lecture 8 | Customer Complaint Form |
