
ITIL 4 Managing Professional Transition Module (MPT) Certification Training
Module 1 | INTRODUCTION |
---|---|
Lecture 1 | ITIL MPT Introduction |
Module 2 | ITIL MPT FOUNDATION |
Lecture 1 | Introduction |
Lecture 2 | Key concepts of service management |
Lecture 3 | The 4 dimensions of service management |
Lecture 4 | The 7 guiding principles |
Lecture 5 | The Service Value System (SVS) |
Module 3 | ITIL MPT CDS |
Lecture 1 | Concepts and challenges |
Lecture 2 | Resources, Measurement and Reporting, Continual Improvement |
Lecture 3 | Value streams |
Lecture 4 | Work prioritization |
Module 4 | ITIL MPT DSV |
Lecture 1 | Customer Journeys |
Lecture 2 | Engage |
Lecture 3 | Offer |
Lecture 4 | Onboard – Part 1 |
Lecture 5 | Onboard – Part 2 |
Lecture 6 | Co create |
Lecture 7 | Realize – Part 1 |
Lecture 8 | Realize – Part 1…contd |
Lecture 9 | Realize – Part 2 |
Module 5 | ITIL MPT HVIT |
Lecture 1 | Introduction |
Lecture 2 | HVIT Concepts |
Lecture 3 | HVIT Concepts …contd |
Lecture 4 | The Digital Product lifecycle |
Lecture 5 | Principles models and concepts |
Lecture 6 | Principles models and concepts …contd |
Module 6 | ITIL MPT DPI |
Lecture 1 | Scope Principles and Methods of DPI |
Lecture 2 | Role of GRC |
Lecture 3 | Principles and Methods of Communication and OCM |
Lecture 4 | Practices |
Module 7 | Study Material, Sample papers and mock exams |
Lecture 1 | Study Material |
Lecture 2 | ITIL 4 MPT sample paper 1 and mock exam |
Lecture 3 | ITIL 4 MPT sample paper 2 and mock exam |
Module 8 | Miscellaneous |
Lecture 1 | PeopleCert Exam Voucher |
Lecture 2 | Letter of Course Attendance is Mandatory |
Lecture 3 | Directory of all courses offered by 1 World Training |
Lecture 4 | Contact your Trainer |
Lecture 5 | Course Evaluation Form |
Lecture 6 | Survey Feedback Form: |
Lecture 7 | Customer Complaint Form |