ITIL 4 Managing Professional Transition Module (MPT) Certification Training
| Module 1 | INTRODUCTION |
|---|---|
| Lecture 1 | ITIL MPT Introduction |
| Module 2 | ITIL MPT FOUNDATION |
| Lecture 1 | Introduction |
| Lecture 2 | Key concepts of service management |
| Lecture 3 | The 4 dimensions of service management |
| Lecture 4 | The 7 guiding principles |
| Lecture 5 | The Service Value System (SVS) |
| Module 3 | ITIL MPT CDS |
| Lecture 1 | Concepts and challenges |
| Lecture 2 | Resources, Measurement and Reporting, Continual Improvement |
| Lecture 3 | Value streams |
| Lecture 4 | Work prioritization |
| Module 4 | ITIL MPT DSV |
| Lecture 1 | Customer Journeys |
| Lecture 2 | Engage |
| Lecture 3 | Offer |
| Lecture 4 | Onboard – Part 1 |
| Lecture 5 | Onboard – Part 2 |
| Lecture 6 | Co create |
| Lecture 7 | Realize – Part 1 |
| Lecture 8 | Realize – Part 1…contd |
| Lecture 9 | Realize – Part 2 |
| Module 5 | ITIL MPT HVIT |
| Lecture 1 | Introduction |
| Lecture 2 | HVIT Concepts |
| Lecture 3 | HVIT Concepts …contd |
| Lecture 4 | The Digital Product lifecycle |
| Lecture 5 | Principles models and concepts |
| Lecture 6 | Principles models and concepts …contd |
| Module 6 | ITIL MPT DPI |
| Lecture 1 | Scope Principles and Methods of DPI |
| Lecture 2 | Role of GRC |
| Lecture 3 | Principles and Methods of Communication and OCM |
| Lecture 4 | Practices |
| Module 7 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study Material |
| Lecture 2 | ITIL 4 MPT sample paper 1 and mock exam |
| Lecture 3 | ITIL 4 MPT sample paper 2 and mock exam |
| Module 8 | Miscellaneous |
| Lecture 1 | PeopleCert Exam Voucher |
| Lecture 2 | Letter of Course Attendance is Mandatory |
| Lecture 3 | Directory of all courses offered by 1 World Training |
| Lecture 4 | Contact your Trainer |
| Lecture 5 | Course Evaluation Form |
| Lecture 6 | Survey Feedback Form: |
| Lecture 7 | Customer Complaint Form |
